Job Description

Responsibilities

• Be the first and last point of contact for any members as the ambassador of potential clients, and visitors
• Cover the front desk during business hours and main phone line either in scheduled or by rotation based on the business needs
• Work as a team with Management Team to prepare offices prior to check-in and take inventory upon check-out.
• Prepare welcome packs for members.
• Assist people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
• Prepare and distribute promotional materials & partnership news to guests/potential members
• Be responsible for info email queries and replying or forwarding them as necessary
• Assist the Community team in highlighting operations and maintenance issues to ensure the highest level of member experience
• Responsible for the pantry operations and managing relationships with F&B suppliers & reporting consumptions to the Accounting team.
• Coordination with other teams, vendors, or Building Management for IT, Engineering, Housekeeping & Accounting related tasks
• Manage access card activations
• Ordering consumables & operating supplies with approval from the Community Manager
• Submit receipts to Community Manager for expense reports
• Receiving and logging all mail/courier on behalf of members and sorting and handing over the mail to respective members on a daily basis
• Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications, contracts, and other collateral.
• For any walk-in queries and leads, either escalate it to the relevant Sales team member if it\xe2\x80\x99s a strategic client or take ownership of the lead and provide information and conduct a proper tour of the workspaces and convert the lead into a deal
• Solve member-related issues to ensure a cohesive community and escalate incidents or issues to the Community Manager when necessary.
• Assist with set-up and breakdown of events, including ordering food and beverages
• Taking ownership of events on a rotational basis to be able to give the client a smooth service

Requirements

• Min 1 years working experience in related field
• Experienced in business, communications or hospitality, or other related disciplines preferred
• Passion for customer service oriented business operation and experience in hotels (front office, guest relations, or F&B) or serviced offices or co-working spaces is required
• Must have strong verbal and written communication skills in English
• Able to do multi-tasking, demonstrate integrity, dependability, responsibility, punctuality, self-awareness, team-player work ethic, and empathy
• Basic computer skills in Word, Excel, Powerpoint
• Basic sales experience would be preferred

Kindly email your Resume in *MS Words Format to* Mr Lex Ong Shee Hean (R1106602): lex@strategysolutions.com.sg(NOTE: The following information should be Included in the Resume. Thank you) * Date of Availability

• Detailed Job Scope
• Reason for Leaving for All Employments
• Salary Expectation

Shortlisted candidates will be notified for an interview.MOM License: 09C3018

Strategy Solutions Services