Job Description

Front Desk & Client Engagement

Greet and welcome walk-in clients and handle all enquiries, registrations/Check-in's, and bookings Provide guidance to clients about class schedules, packages, and studio offerings. Support clients in the pantry, meditation area, and during studio visits to ensure a positive experience. Attend for any queries, waiver form sign for classpass first time attendance Collect on premises payments via paynow, keep record and inform management, Remote admin who helps setup bsports client profile. Collect feedback pre-post class.

2.

Studio Operations & Housekeeping

Ensure the studio remains clean, tidy, and inviting at all times and help teachers on certain tasks Coordinate with cleaners for regular and deep cleaning schedules. Maintain pantry supplies (water, tea, juices, etc.) and ensure items are always topped up. Manage petty cash and expense records related to studio operations Main changing room supplies(Dry shampoo, shower , towel, tissue paper) Regular check up on maintenance of appliances like microwave, refrigerator, water dispenser, meditation pods, vacuum cleaners, hair dryers Oversee studio plants and general ambiance. Manage inventory of toiletries, towels, tissue paper, and other essentials; place orders when needed. Coordinate with vendors for apparel, wellness products, and other retail items

3.

Marketing Support

Capture key moments, client experiences, and studio highlights for the marketing team. Assist in coordinating events, workshops, and promotions. Support social media initiatives by gathering content and ensuring timely updates.

4.

Admin task

Assist with scheduling classes and workshops in the system. Handle calls, emails, and messages with professionalism. Bsports client profile, package, troubleshoot if needed

5.

Teacher Cordination

Provide timely information to teachers about first time attendees, trials, promotions, new workshops/program announcements Collect feedback from teachers about class, clients or any operational activities

6.

Sales calls and follow up

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Assist with membership registration and payment processing. Prepare daily and weekly reports on calls, follow-ups, and conversions. Keep communication polite, empathetic, and professional at all times. Re-engage inactive or old clients through campaigns or offers. Attend weekly review meetings to align sales goals and actions.

Qualifications & Skills

Minimum 1-2 years of experience in customer service, front desk, or hospitality (preferably in fitness, wellness, or spa industry). Friendly, empathetic, and service-oriented personality. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Basic knowledge of digital tools (Google Workspace, Excel, social media). Experience with booking or CRM systems (e.g., bSport, Mindbody, ClassPass) is an advantage. Ability to work independently while being a collaborative team player. * Interest in yoga, wellness, or holistic living is a

plus!