Job Description

As the Front of House & Memberships Officer, you will be the first point of contact for our members, families, and visitors. You will play a pivotal role in ensuring the smooth day-to-day running of the facility by delivering outstanding customer service, managing memberships, and supporting the wider administration of the gym.

This role is perfect for someone who is friendly, organised, and proactive--a team player who thrives in a fast-paced, people-focused environment.

Key Responsibilities include:

Greeting members, athletes, and visitors, creating a welcoming and professional atmosphere.

Managing front desk operations: attendance, phone calls, emails, and customer enquiries.

Providing accurate information on programs, schedules, and events.

Supporting membership growth through trials, sign-ups, make-ups, camps, and birthday parties.

Maintaining member records and databases with accuracy and confidentiality.

Handling membership payments, retail sales, and event charges in line with company policies.

Assisting with class bookings, waitlists, and enrolment management.

Collaborating with coaches and management to ensure smooth communication.

Handling feedback and escalating issues where required.

Supporting the promotion and delivery of events, workshops, and competitions.

Carrying out general administrative tasks to support daily operations.

Job Type: Full-time

Pay: $2,500.00 - $3,000.00 per month

Benefits:

Health insurance
Work Location: In person