Job Description

Front Office Executive, ContractResponsibilities
Guest Arrival

• Provide superior customer service to meet on-site client\'s expectations
• Provide a consistent Guest registration process for individuals and groups
• Adhere to required levels of security standards for registration and access control
• Provide arrival and transportation options and information
• Adhere to time standards and ensure the mechanism of contacting the host is accurate and up to date

Client floor & Meeting Room Management

• Take ownership of the Client floor and meeting rooms, re-setting, keeping the rooms and spaces clear and in functioning order
• Work seamlessly with other team members such as the catering, cleaning and IT support team, potentially inspecting works done prior to releasing the rooms back for use
• Keep up to date with health & safety standards, and be the recognized point of contact in an emergency or evacuation

Switchboard / Telephony

• Provide consistent switchboard and telephony call and answering skills

Concierge & Value Add

• Provide concierge services and information, ranging from cloak & luggage storage, business services such as printing & copying, lost and found and VIP escort

Site Operations Management

• Seek ways to constantly reduce costs and improve operational standards.
• Maintain premises in neat and good working condition at all times.
• Maintain duplicate desk/meeting room keys in good order
• Achieve Key Performance Indicators and Service Level Agreement targets
• Handle incoming and outgoing calls, filter for "scam" callers, and route to appropriate employee
• Take messages if employee is unavailable and share message with employee
• Receive visitors and inform that visitor has arrived
• Guide visitors on Security Sign-in procedures and issue appropriate Security Passes to visitors
• Ensure visitors are offered refreshments while waiting.
• Manage and maintenance the upkeep of the front office/ reception area so that it is presentable at all times
• Maintain external conference room booking schedules to maximise efficient use of space
• Answer and Soft Transfer to Calls
• Manage conference room supplies and provide tea/coffee to participants in meetings

Mailroom Services

• Assist in recording all mailroom services, including sorting/arrangement and delivery to user.
• Coordinate and facilitate the delivery person to assign the location and handling parcel.
• Receiving and assist arrange to Singpost for normal mail/parcel delivery.

Required Skills:-

• Must be organized, fast and have excellent attention to details
• Able to multitask and work independently in a fast-paced environment

Qualifications:

• Min GCE A level/Diploma
• At least 1- 2 years of working experience in administration

Kang Abelene Marianne Mrs Rozario Abelene MarianneEA License No.: 02C3423 | Personnel Reg No.: R2089914Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup\'s Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

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