Job Description

At Shangri-La Singapore we are a heart-warming family. We share something powerful \xe2\x80\x93 our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.



Gain exposure to the different sections of the Hotel (Front Office, Concierge, Bell Desk, Valley Wing, Horizon Club, Service Centre & Telephone, Service Apartment & Service Residences) where a variety of experiential learning experiences awaits you.

General Work Scope:

• Ensure guest preferences are collected, correctly recorded and acted upon in order to delight our guests.
• Drive customer delight and retention by being a role model in delighting guests in every single interaction.
• Actively obtains feedback from guests to improve services and facilities.
• Respond promptly to guest feedback, forward them to relevant departments if required and follow up to ensure appropriate action has been taken.
• Ensure all interactions with guests are handled professionally and with proper care and attention, in accordance with the hotel\xe2\x80\x99s policies and procedures.
• Ensure \xe2\x80\x9cFIT\xe2\x80\x9d guests arriving and departing by limousine are met and greeted and experiences a smooth and seamless check in and check out process.
• Perform check-ins and check-outs efficiently and in accordance with the hotel\xe2\x80\x99s policies and procedures.
• Perform cashiering functions efficiently and accurately, in accordance with the hotels\xe2\x80\x99 policies and procedures.
• Make necessary daily preparations for the arrival and departure of individual guests and groups in accordance with the hotel\xe2\x80\x99s policies and procedures.
• Assists in any other tasks as specified by his/her Manager or Supervisor

Application Instructions

Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.

InternSG