Job Description

COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road. It is part of COMO Orchard, COMO Group\xe2\x80\x99s newest immersive experience building which is the most complete iteration yet of the vision that brings together COMO Group\xe2\x80\x99s hospitality, fashion, wellness and cuisine into one inspiring location. COMO Metropolitan Singapore\xe2\x80\x99s 156 rooms and suites are spread over 11 floors with a rooftop pool bar that is exclusively for hotel guests. COMO guests also enjoy preferred access to some of the hottest tables in town including the first patisserie in Asia from renowned pastry chef Cedric Grolet, the Michelin-starred Korean steakhouse COTE and COMO Cuisine. The building also features a multi-label fashion retail space curated by Club 21 and a new flagship urban wellness space by COMO Shambhala. The result is an inspiring gathering place for innovators and creatives with a passion for the COMO-curated life.Responsible for providing personalized and efficient guest service, including check-in/out assistance, guest inquiries, handling complaints, and promoting hotel facilities, while adhering to Leading Quality Assurance and COMO Hotels and Resort guidelinesTasks/Responsibilities:

• Welcome guests professionally and provide personalized service.
• Assist guests with check-in and check-out processes.
• Familiarize yourself with room types, rates, and hotel facilities.
• Attend daily briefings and department meetings.
• Process guest check-ins and check-outs using the Property Management System.
• Assist with switchboard operations.
• Provide information on excursions and activities.
• Attend to guests\' needs at the Front Desk, including special requests.
• Inspect guest rooms prior to arrival and ensure amenities are in place.
• Maintain stock of front desk supplies and guest amenities.
• Upsell hotel products and services.
• Handle guest complaints promptly and professionally.
• Report incidents, complaints, and suggestions in the daily logbook.
• Communicate effectively with other hotel departments.
• Ensure departing guests receive accurate departure information.
• Assist guests with luggage and provide information about the hotel and local area.
• Maintain cleanliness and organization of lobby and bell stand areas.
• Deliver messages and valet services to guest rooms.
• Promote hotel facilities to guests.
• Maintain impeccable grooming standards.
• Assist Front Office with additional tasks as needed.
• Exceed guests\' expectations in all responsibilities.

Application InstructionsPlease apply for this position by submitting your text CV using InternSG or .
Kindly note that only shortlisted candidates will be notified.

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