Job Description

Job Responsibilities

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
• Responsible for the leadership and achievement of performance targets of Front Office.
• Implement Hotel policies, procedures, and service standards in accordance to brand and service guidelines set by Accor.
• Recommend and execute improvements in hotel policies and Front Office operations where there are opportunities for improving services, maximizing revenue and profitability where possible without comprising quality standards.
• Ensure that Hotel guests are taken care of in accordance with SOPs and guidelines, and resolve service issues, incidents or accidents as required.
• Serve as a role model to demonstrate appropriate behaviours
• Keep Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Ensure that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
• Be involved in reviews of repair and maintenance issues, and coordinate with Engineering and Housekeeping to ensure all guestrooms are in good condition.
• Manage department controllable expenses to achieve or exceed budgeted goals.
• Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.
• Assist in safety and emergency training for all employees.
• Perform other duties as directed by the General Manager.

• Sound knowledge in Hotel PMS
• Excellent communication and interpersonal skills with colleagues and guests
• Excellent customer service skills and enjoy creating delightful moments for guests
• Able to thrive in a dynamic and fast paced environment
• Strong analytical and problem-solving skills
• Strong operational leadership with a business mindset

• Employee benefit card offering discounted rates at Accor Hotels worldwide
• Develop your talent through Accor\xe2\x80\x99s learning programs
• Growth opportunity within Accor
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility activities

Accor