Job Description

As part of Pan Pacifc Hotels Group, PARKROYAL on Beach Road, a 346-room hotel, is perfectly located for business and leisure travellers in the city centre of downtown Singapore. Relax and enjoy world-class restaurants, shopping and business convention facilities. A stay at this wonderful Singapore hotel will always connect you to the best that Singapore has to offer and bring you unforgettable local experiences.

Our facilities include: Ginger (all-day-dining), Si Chuan Dou Hua (fine dining chinese restaurant), Club 5 (Pub/Bar), Wellness Floor (pool, spa and gym) and world-class banquet facilities with the brand new The Ballrooms.

The Role

Position Summary Statement

Direct, monitor and supervise the night activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel and to ensure smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

Primary Responsibilities

• Supervise sections in Front Office, such as reception, cashier, telephone and baggage services. Monitor the junior staff\'s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort the VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that GM, Secretary, Sales and other relevant Departments are informed of the VIPs.
• On commencement of shift to check Log Book for messages and follow up actions. Ensure keys in his custody are issued only to authorised personnel. Initiate correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions. Performs night audit daily after all outlets closing hours.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest\'s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
• Responsible for training of all reception staff including planning, organising and conducting OJT.
• Conduct spot checks on the outlets in the absence of Outlet Manager.
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. Assist to maximise revenue and occupancy from group allotments.
• Directly responsible for the evacuation of staff and guests during a fire in the absence of the Safety & Fire Manager.

• Relevant experience in similar capacity would be an advantage.
• Should have at least 5 years\' experience as a Supervisor/Senior Front Office Receptionist, thoroughly familiar with front office reception functions.
• Good knowledge of Opera system.
• Should possess GCE \'O\' or \'N\' level and some supervisory skills.
• Diploma/Certificate in Hotel Management/Front Office Reception would be an advantage.

Pan Pacific Hotels Group