To obtain timely information on service lapses through communicating with the guest and relay to relevant operating departments for appropriate actions to take place. After which, follow up personally with guests to ensure satisfaction.
To approach and engage guests in conversations; obtain feedback on guest experience
Assisting guest to the correct locationor department
Requirements:
Minimum GCE O Level / Diploma or equivalent.
At least 1 year of experience in customer service industry
Candidate with NO EXPRIENCE are welcome to apply
Good communication and interpersonal skills
Able to work rotating shift including weekends or public holidays
Interested applicants, please write in through Jobsbank with detailed resume in MS Words format.