Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels: - Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute Portfolio Hotel (opening end 2022, Marriott).Garcha Group Benefits: - As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.- As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)- Comprehensive Health Insurance Plan with Raffles Insurance with the option to upgrade at subsidized corporate rates.- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars- Telephone Allowance (as applicable dependent on position)- Transportation Allowance (as applicable dependent on position)- SIGNING BONUS equal to 1 month salary (as applicable dependent on position) & Responsibilities: Processing guest check-ins and room assignments following hotel's rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible To provide assistance when required for luggage's, safety box, additional guest room keys, transportation etc. Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures Answer enquiries about hotel services, in house events, directions, attractions etc Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations Perform night audits during midnight shift and prepare necessary reports Handle any loyalty membership "Bonvoy" related enquiries, including adequate management of "Preferred", "Gold" and "Platinum" members To always be on time and at work when scheduled, in proper grooming and uniform To always remain professional with positive attitude and actions when communicating with guest and associates Any other duties / task as requested by managementOther Requirements Candidate must possess at least Professional Certificate/NITEC in any field Required language(s): English, preferable one other spoken language At least 2 year(s) of working experience in a related field Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent
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