Job Description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Reporting directly to the Front Office Manager, the Front Office Supervisor is directly responsible for the day to day operations of the Front Desk whilst on duty. Leading the team to ensure that the Reception operations runs smoothly at all times and supporting Receptionists on their day to day tasks. On a broader scale of Front Office Supervisor is to ensure that all of the hotel\xe2\x80\x99s guests are greeted, assisted with a level of service and welcome in a genuine warm way at all times.
• A Front Office Supervisor is to ensure that all Keys to Success Policies & Procedures are followed at all time. Being a key Training Champion for the Reception desk team.
• Embody ALL Star leadership for Accor Lives Limitless and ALL Plus, training the team and a top enrollment / recruiter themselves.
• Understands the Hotels Trust You KPIs, support Front Office Manager to share information on recent reviews, positive & negative with the Reception team.
• Able to assist the Duty Manager to ensure smooth operations at the front office at all times.
• Assist the Duty Manager to reviews staffing roster at commencement of shift to ensure best deployment for maximum efficiency.
• Able to assist the Guest Service Executive in resolving any operational issues.
• Able to assist Duty Manager in controlling of room inventory. Managed allocations according to hotel directives. Plan room allocation and preparing arrivals, bearing in mind of any special requests.
• Coordinating with housekeeping on a daily basis to ensure rooms are cleaned on time, departures are checked out timely and VIP arrivals checked.
• Update PMS (Opera) and being able to use the program as an expert for Front Office area. Able to train others to do so too.
• Promote, develop and maintain strong working relations, ensuring that your shift / team runs smoothly and guests are greeting professionally, in a Heartist manner.
• Identify the person to whom he/she is speaking, the subject of the request and direct the guest accordingly.
• Monitor performance standards, reporting issues/concerns as needed.
• Able to assist the Duty Manager in handling guests\xe2\x80\x99 request and complaints.
• Able to train all existing and new team members.

Accor