Job Description

JOB DETAILS

Job Type

Permanent

Position Level

Junior Executive

Qualification

Diploma

Discipline

Banking

Specialization

Operations

Sector

Group Community Financial Services

Experience

2 - 4 years

Salary

Undisclosed

JOB DESCRIPTION

As part of the loan collection & recovery teams, you will be responsible for handling outbound phone calls and negotiating payment with customers. You will need to achieve collection target set and follow up on arrears. You will respond to customers' enquiries on their accounts and finance charges. You will be responsible to monitor collection status and process, handle and investigate cases for efficient collection activities. You will also manage delinquent accounts with agreed KPI and aligned to the overall collection goals.

JOB RESPONSIBILITIES

As part of the loan collection & recovery teams, you will be responsible for handling outbound phone calls and negotiating payment with customers. You will need to achieve collection target set and follow up on arrears. You will respond to customers' enquiries on their accounts and finance charges. You will be responsible to monitor collection status and process, handle and investigate cases for efficient collection activities. You will also manage delinquent accounts with agreed KPI and aligned to the overall collection goals.

JOB SKILLS

1)

monitor-collection

2)

Customer-Service

JOB REQUIREMENTS

o Diploma or Degree holders, ideally with some years of relevant experience
o Candidate without working experience but with positive attitude and keenness to learn may be considered
o Meticulous, attention to details and fast learner
o Positive attitude, confident, self-motivated & result oriented
o Able to thrive well in a fast paced environment
o Good team player

Please note only shortlisted candidates will be notified.