Job Description

The Role Responsibilities

• Propose a strategy for frontliners to adopt the new RM cockpit platform.
• Validate the strategy with program sponsors, frontliner representatives and product owners.
• Assessing change readiness and identifying key stakeholders.
• Creating adoption plans for projects or change initiatives acknowledging all aspects of change - analysis, plan, implementation, communication and other associated change considerations.
• Lead the regular frontline communication.
• Lead the periodic platform rollout training.
• Developing change management processes and tools to support the integration and engagement with change management principles.
• Close collaboration with the product owners and technology program manager to integrate change management activities into the existing project plans.
• Managing the input and output of the change management reporting systems for projects.
• Capturing data and defining and measuring success metrics. Metric includes RM\'s user experience of using the platform.
• Consulting and advising project teams on change management.
• Identifying opportunities and providing expertise to build resilience to change across the frontliners.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\'s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Squad to achieve the outcomes set out in the Bank\'s Conduct Principles. Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Group and Country Segment team
• Frontline Representatives: cluster head, team leads etc.
• Product owners
• UI / UX designer team
• Vendors (Microsoft, WalkMe etc.)
• TTO: Build & Engineering Team
• L&C, OR, FCC, GIS, SCM

Our Ideal Candidate

• Experience with CRM platform adoption and change management.
• 4+ years in frontline training, platform adoption and change management Experience with considerable in banking and finance industry.
• Preference will be given to candidates who have experience with Microsoft Dynamic 365, however experience with other CRM / RM platforms will also be considered.
• Bachelors / Master\'s degree holder.
• First rate communication, interpersonal and stakeholder management skills.
• Highly effective in a large virtual cross functional team aligning to/and multiple business and IT partners across different markets.
• Certified CRM platform trainer such as Microsoft Dynamic 365 preferred.
• Understanding the agile delivery principles and basic knowledge about Scrum.

Desired Skillsets

• Understanding RM\'s daily activities, pain points and key motivation factors, especially in SG and HK banking industry.
• Understanding the Frontline user Experience and adoption tools such as WalkMe.
• Experience in driving marketing campaigns (e.g., newsletter, broadcast video etc.) to boost the adoption rate of Frontliners on the platform.
• Great communication and stakeholders\' management skills.
• Having prior work experience in driving frontline platform training, i.e., conduct trainings to RMs directly.
• Preference will be given to candidates who have experience with Microsoft Dynamic 365, however experience with other CRM / RM platforms will also be considered.
• Proven experience in Scrum or similar Agile development methodology. Be able to work in enterprise agile environment as part of squad.
• Mandarin or Cantonese language would be advantageous as the scope of the role will be to work on clients from predominantly in the North Asia-based market (predominantly Chinese & Hong Kong stakeholders).

Role Specific Technical Competencies

• Change Management
• Adoption Specialist
• Frontline platform training
• CRM and lead management experience
• Banking experience

About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers

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