Job Description

Mission

To serve as the control tower and operational excellence anchor for the Delivery Operations vertical - ensuring smooth day-to-day execution, compliance, and continuous improvement initiatives that enhance delivery performance and client experience..l.


This role bridges delivery ops and HQ by providing real-time visibility of issues, driving root-cause analysis, and enabling fulfilment to meet service-level and sales growth demands.

Competencies

Minimally 3 years of frontline operations experience in the supply chain/logistics industry. Strong sense of ownership: Don't give excuses and make things happen. Customer obsession: Puts in the work to understand and delight customers. Resourceful, self-sufficient and inventive: The ability to accomplish more with less Excellent organisation and planning abilities: Focus on priorities to make decisions efficiently and productively. The ability to develop people: Coach others in their current roles to improve performance and prepare them for future roles. Flexibility and adaptability: Can adjust quickly to changing priorities and conditions. Copes effectively with complexity and change. Calmness under pressure: Stable performance even when under heavy pressure or stress. Great communication skills: Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including email.

Responsibilities

1. Control Tower (Fleet Operations Oversight)

Oversee live delivery performance and fleet dispatch status (internal and external partners). Manage route exceptions, delivery delays, and urgent redirections with drivers and dispatchers. Liaise with Sales / SS for real-time updates on client deliveries, ensuring clear communication and recovery actions. Serve as initial escalation point for Delivery Ops issues

2. Sales & Client Interface Support

Act as HQ liaison for Sales, and other stakeholders for Fulfilment timelines and special delivery arrangements. Provide data-backed justifications for delivery timelines and vehicle utilisation. Ensure operational challenges see pre-emptively and clearly communicated to sales

3. Operational Excellence (OPEX) & Change Management

Drive OPEX projects in the Delivery vertical: e.g., scheduling optimisation, vehicle utilisation, defect reporting automation. Collate feedback from drivers, dispatchers, and clients; perform trend analysis and propose improvements. Develop and implement SOP updates with Assistant Manager and Head of Fulfilment.

4. Compliance & Safety

Ensure routine delivery checklists (vehicle cleanliness, punctuality, etc) are submitted and verified. Work with Ops Lead to ensure compliance for audits on driver grooming, vehicle presentation, and customer interaction standards. Support sustainability compliance (EV usage, mileage tracking, fuel efficiency reporting).

5. Data & Reporting

Maintain real-time delivery performance dashboard (on-time %, defects, reassignments, etc. Produce weekly and monthly reports summarising delivery SLAs and OPEX findings. Collaborate with the Ground Ops Associate to present joint Fulfilment Control Tower summaries to management.

What's in it for you

Work with a fast growing, at the same time, lean and mean team, to make real world impact. Have a lot of ownership and drive your own results. Work with smart people who sweat the details and push for the highest standards.

You should include these in your application

CV or LinkedIn profile Design portfolio (attach as separate document) Tell us about a time you had to work on a highly challenging task. How did you overcome it? What motivates you? * What's your favourite food and where do you get it? Why?