Job Description

Role Overview

As a

Service Crew Member

, you are the heartbeat of our customer experience. From warmly welcoming guests, coordinating dine-in and takeaway orders, crafting refreshing beverages at the bar, to ensuring smooth cashier operations -- you are key to delivering excellence in every interaction.

Key Responsibilities

Cashier Duties

Greet guests with genuine warmth and process orders accurately Handle cash and digital transactions securely and efficiently Ensure a clean and organized cashier station at all times

Bar Crew Support

Prepare and serve drinks (teas, soft drinks, special beverages) with consistency and flair Maintain hygiene and safety standards when handling food and beverages

Hostess Responsibilities

Welcome every guest with a smile and ensure they are seated promptly Manage reservations, walk-ins, and table allocations using the seating chart Uphold a calm, composed, and helpful demeanor during busy periods

Main Station Coordinator (Dine-In & Takeaway)

Coordinate seamless flow of dine-in and takeaway orders Work closely with kitchen, service, and delivery team to ensure timeliness and accuracy Anticipate needs, solve issues proactively, and communicate clearly with team members

Job Requirements

Passionate about people and hospitality Energetic, positive, and ready to be part of a close-knit team Willing to learn and grow in a dynamic, fast-paced environment Working in Chinese Restaurant environment to serve non and Chinese speaking customers. Able to converse in both English and Mandarin are essential. Physically able to stand for long periods and carry food trays * Prior F&B experience is a bonus, but not required -- we welcome fast learners!