Manage bookings, amendments and cancellations of villa bookings for Sealand Villa on daily basis.
Ensure smooth daily operations of the check-in reception, e.g., ensure seamless and smooth check in/out of guests.
Handle online/telephone/walk-in enquiries regarding villas booking and reservation.
Collect payment for villas rentals and facilities usage; Tally amount collected from online payment against valid villas bookings.
Perform service recovery actions / waivers of charges to affected occupants if any incident occurs throughout their stay.
Daily submission of End-of-Shift & End-of-Day reporting and GL posting of villas transactions.
Follow-up on lost and found items for all villas and within the clubhouse.
Monitoring of vehicle movement and vehicle registration.
Issue quotation for corporate bookings enquiries.
Raise billing requests as and when required.
Perform Duty Manager's duties.
Perform any other duties as assigned by Management from time to time.
Stakeholder's Communication
Provide guests with information such as rules and regulations, contact number they can call for assistance during their stay.
Engage members/guests in conversation and provide assistance as requested.
Handle members/guests' problems and complaints promptly and professionally.
Deal with incidents and update management on incidents' follow-up actions.
Requirements:
Minimum GCE 'N' level with at least 1 year of relevant experience in a similar capacity
Customer service oriented
Possess good interpersonal and communication skills
Good customer service skills and integrity
Must be able to perform shift duties and work on weekends and public holidays
Additional Information:
5-day work week (Mon to Sun)
Rotating shifts: 8.30am to 5.45pm / 10.45am to 8.00pm
Monthly laundry allowance provided
Attractive Employee Benefits (for all permanent full-time positions only*)
Annual and medical leave
Annual Wage Supplement (13th month bonus)
Variable bonus
Subsidies for medical, dental & holiday
Medical and group insurance coverage
Long Service Award
Birthday gift
Corporate rate for selected tourist attraction
Privileged rates for usage of Club facilities
*Terms & conditions apply.
We regret that only shortlisted candidates will be notified.
Job Types: Full-time, Permanent
Pay: $2,000.00 - $2,600.00 per month
Work Location: In person
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