Job Description

Company DescriptionIQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.Purpose:To provide high quality service deliverables to Open End Fund clients. The candidate shall need to ensure that all deliverables are met, and the client\xe2\x80\x99s expectations are managed and met on a day to day basis.This entails reviewing all Financial Statements and disclosures and ad-hoc client deliverables in relation to providing fund administration services to Open End Fund clients.The candidate is expected to help improve the processes and efficiencies of the department and be a subject matter expert of Open End Fund structures accounting and administration processes.Core Responsibilities:

• Managing financial servicing for a portfolio of clients ensuring the smooth running of day to day relationship with clients and consistent delivery of client reporting/ information accurately and on time
• Be an \xe2\x80\x98expert\xe2\x80\x99 on designated clients including understanding technical details of their PPM, side letters, SLA, Fee Agreement and any technical nuances
• Minimise risk to IQ-EQ by ensuring all procedures and checklists are followed by all team members
• Liaise with the auditors, banks, brokers, custodian and regulatory authorities i.e.

ACRA, IRAS, MAS, CIMATasks / Duties:Client Delivery

• Deliver timely quality service to the client to ensure all requests for designated clients are met, ensuring any client/investor queries are responded to within 24 hours
• Complete a review on designated client work and assist on reviews for other teams as required
• Ensure that KPIs are developed, implemented and reported quarterly in accordance with agreed SLA\xe2\x80\x99s
• Prepare deliverables timetable for all client work and manage the reporting process to ensure all deliverables adequately resourced and completed on time
• Maintain regular contact with client through weekly phone calls and emails detailing upcoming deliverables and progress thereof.
• Assist with new business take on where required.

Management of Workflow

• Work with Back Office on client deliverables to ensure adequate resources are allocated and fully utilised
• Ensure Back Office are preparing all work to a standard suitable for client review
• Provide constructive feedback to Back Office on a timely basis and ensure Back Office receive appropriate development support
• Plan workloads and utilise support team / additional resources where necessary to ensure deadlines are achieved
• Ensure reconciled cash balances and position are maintained for all clients at all times.

IQ-EQ Fee Management

• Ensure our electronic time sheets are completed daily, and accurately for all hours worked and recording ad-hoc work completed for billing purposes

Systems

• Understand and use best practice on PFS Paxus (accounting platform)
• Understand and make best use of the functionality in our software when producing accounts

• Ensure Client database is up to date and accurate in PFS Paxus (contact changes completed within 24 hours of receipt) and Outlook databases for client related changes

Risk

• Ensure relevant procedures and checklists are adhered to by staff to minimise risk of errors
• Report any breaches, complaints or errors to Compliance officer promptly
• Ensure all error reports are completed for review by the Senior Accountant on the day an error is identified

Other

• Undertake any additional reasonable requests as deemed by the firm

QualificationsEssential

• Qualified Accountant (CPA or equivalent) or Qualified by Experience
• 3-4 years relevant experience
• Experience of managing service operations and managing client deliverables
• Experience in preparation and review of Financial Accounts with notes
• Excellent organisational, prioritisation and interpersonal skills
• Comfortable communicating with Senior Management
• Intermediate Microsoft Office skills with particular focus on Excel skills
• \xe2\x80\x98Can do\xe2\x80\x99 attitude, ability to cope with tight deadlines, working under pressure and lead by example

Desired

• Knowledge of the Hedge Funds industry is essential
• Candidates with both Hedge Funds and Private Equity experience will be preferred
• Advanced Excel skills including Pivot Tables and data analytics
• Experience working in Financial Services office environment

Additional InformationAt IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

IQ-EQ