Job Description

ChangeGroup / Prosegur Change is one of the world's largest companies providing travel currency and payment service solutions. We are growing fast and are now looking for people who want to join us on our exciting journey. We are now looking for Sales Consultants for our branches at XXX.Join us on our journey!ChangeGroup and Prosegur Change are now opening several branches at Changi Airport and looking for full-time Terminal Leader. Start as soon as possible.Prosegur Singapore Pte. Ltd.Job Title: Terminal LeaderLocation: SingaporeType: Full-time, PermanentSalary: Competitive:An exciting opportunity awaits you in our Changi Airport operation to join one of the most successful independent retail foreign exchange groups. We are committed to nurturing individual skills and supporting career aspirations.As a Terminal Leader you will play a pivotal role in optimizing operations and enhancing customer experiences at Changi Airport.Key Responsibilities:

• Support teams to drive walk up sales and ATM revenues.
• Work with all leaders to improve customer service levels at stores.
• Support with people management including coaching, full performance-based rostering, annual leave management, retention, recruitment, and performance management.
• Support with product launches and promotions.
• Manage inventory and margins across the airport.
• Execute operations in line with standard operating procedures and coach staff on operating disciplines - adhere to company and location policy and procedures, including ATMs, Audit, Risk, Health & Safety, Security and retail requirements.
• Support communication for all site staff and management.
• Support the management of local relationships (landlords, airports etc) - day to day operational account management.
• Undertake company training within required timescales & of the entire team.
• Share best and implement good practice within the airport.
• Support and embed any other related activities as required by the business.

Requirements:

• Proven experience as a Duty Manager in the financial services industry, preferably in foreign exchange or retail, with at least 2 years' experience as a Duty Manager.
• Strong leadership skills with a track record of effectively managing and motivating teams.
• Excellent communication and interpersonal abilities.
• Sound knowledge of inventory management and financial acumen.
• Ability to uphold compliance with company policies and industry regulations.
• Customer-centric mindset with a commitment to delivering exceptional service.
• Flexibility to adapt to changing priorities and business needs.
• Demonstrated ability to build and maintain positive relationships with stakeholders.
• Willingness to undergo required training and develop skills continuously.
• Proactive approach to problem-solving and driving operational efficiencies.

Working Hours:

• 44 hours per week.
• Monday to Friday (9 am to 6 pm)

Eligibility:

• Must be eligible to work full-time in Singapore.
• Possess at least a ITE or equivalent
• Minimum 2 in Suopervisory role
• Able to commence work in short notice

Before applying, you will need to consider whether you have transport available to enable you to travel to and from home and the airport for all shift types.Since our branches are located in a security-classified area, an airport security check will be carried out before employment.The selection of recruitment channels for this position has already been made, so we refrain from all sales calls regarding advertising and calls from recruitment and staffing companies.

ChangeGroup