Game Customer Support Specialist
SG, Singapore
Job Description
Responsibilities:
Provide timely and professional customer support to players through in-game channels, email, and social media Handle player inquiries and issues, escalating technical problems to relevant teams when necessary Maintain a positive and engaging player community, ensuring high levels of customer satisfaction and retention Collect and analyze common player feedback, providing suggestions to improve the overall gaming experience Contribute to the development and updating of the customer support knowledge base
Requirements:
Passion for gaming, with familiarity in mobile and social games Strong communication skills and empathy to understand and resolve player concerns Proficiency in English and Mandarin (written and spoken) is required Additional proficiency in Japanese, Korean, or Malay will be considered a strong advantage Previous customer service experience (e.g., online support, e-commerce, or game customer service) is a plus * Willingness to work on shifts, including evenings and weekends, will be an advantage
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1625933
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationSG, Singapore
-
EducationNot mentioned