Job Description

FLUENT IN JAPANESE

(written and spoken) is required as the role requires communicating with Japan HQ, Japanese clients and counterparts. Provide technical support to site managers and team members regarding

scrubber-related issues

. Escalate complex technical problems or questions to the

Japan team

for resolution and relay the feedback to the site. Conduct

site visits

for preventive maintenance (PM), corrective maintenance (CM), troubleshooting, or other as-needed tasks like customer meetings. Familiarity with

CMS/SCADA systems

to support site managers or independently complete tasks, including coordination with third-party vendors. Basic proficiency in

CX-programmer

for downloading, uploading, and verifying PLC programs. Basic proficiency in

GP-Pro EX

for downloading, uploading, and verifying touch panel programs. Basic understanding of

Gas DRE testing

, assisting site managers with its completion (e.g., tool procurement, instrument management, vendor communication). Manage

claim reports

from site managers. Follow up on

claim cases

, facilitating communication between site managers and the Technical Support (TS) Department, gathering site information, and addressing TS Department inquiries. Maintain records of

claim parts shipments

. Assist site managers in

verifying parts codes

with Japan. Generate

DRE reports

, including DRE rate calculations. Address

risk assessment and safety-related matters

. Submit

daily and weekly reports

. Perform

document and email translation

. Provide

interpretation

for meetings, training, and other company activities. Handle

other ad-hoc assignments

.

Requirements

Fluent in Japanese

(written and spoken) is required as the role requires communicating with Japan HQ, Japanese clients and counterparts.

Minimum Diploma in Engineering

. Strong ability to resolve

technical issues

and capable of

proposing and negotiating service contracts

with customers.

Experience in Semiconductor Fab and Service Audit

is a plus.

Good understanding of semiconductor facilities & processes

is a plus.

Willingness to travel daily to various sites

.

Self-driven, energetic, resourceful, and strong leadership skills

.

Meticulous and timely with documentation

. Ability to project a

strong, positive image

of oneself and the company.

Team player with good communication skills

.

Responsible, independent, with excellent customer service skills

.

Benefits

Transport Allowance AWS Variable Bonus Attendance Allowance

HOW TO APPLY:

We would like to invite interested applicants to click on the "APPLY NOW" button





We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.





Allison Ng Kim Lian


Registration no. R1986496


EA License: 12C6253







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