Job Description

Roles & Responsibilities

Manage and oversee the entire operation Deliver superior customer services and ensure customer satisfaction Plan and develop customer loyalty programs Plan new and update existing company policy Develop the overall marketing strategy Respond efficiently to customer questions and complaints Organize and supervise shifts Manage and lead staff (including hiring new employees) Training and evaluate staff performance Forecast requirements and maintain inventory Manage supplies (including costs control and minimizing wastage) Nurture a positive working environment for all employees Monitor operations, implement innovative strategies to improve productivity and sales Search new outlet location Plan and develop new outlet operations * Responsible and manage new outlet sales and manpower