Job Description

The General Manager will take full ownership of the company's day-to-day operations, bringing structure, system, and accountability to all departments. This role is critical in transforming the company from a reactive, ad-hoc setup into a well-organized, performance-driven operation.





The GM must be hands-on, experienced in food manufacturing, and capable of implementing systems, SOPs, and reporting structures to ensure the company runs efficiently, profitably, and in compliance with industry standards.

Key Responsibilities

Set up and implement proper systems and SOPs across all departments (Production, Admin, Sales, Marketing, and Finance). Create clear workflows, checklists, and reporting structures to ensure accountability and smooth operations. Introduce tracking and documentation processes for inventory, orders, costing, and performance monitoring. Establish company-wide communication and coordination processes to reduce confusion and delays. Standardize approval procedures for purchasing, costing, promotions, and project execution. Lead, mentor, and monitor all department heads to ensure alignment with company goals. Clearly define job scopes, responsibilities, and KPIs for each department. Build a culture of discipline, ownership, and teamwork -- ensuring every team member is responsible for their deliverables. Conduct regular meetings to track progress, identify issues, and implement corrective actions. Train, guide, and motivate staff to adopt new systems and procedures. Oversee daily production activities and ensure product quality, consistency, and efficiency. Work with the Production Manager to implement production planning, inventory tracking, and raw material control. Introduce preventive maintenance schedules and proper documentation for machinery and production output. Ensure all products comply with SFA, Halal, HACCP, and other food safety standards. Monitor yield, wastage, and manpower efficiency to improve cost control. Supervise the Sales and Merchandising teams to ensure proper coverage and growth in all channels (supermarket, vending, distribution, etc.). Set achievable but challenging sales targets, with regular performance reviews. Ensure clear systems for order taking, invoicing, and stock delivery. Develop relationships with key customers and negotiate major contracts where necessary. Identify new business opportunities and channels for expansion. Work closely with the Accounts team to ensure accurate and timely reporting of sales, expenses, and profit. Review cost structures regularly to maintain healthy margins. Implement budget control for each department and ensure spending accountability. Review supplier pricing, costing breakdowns, and P&L performance monthly. Build proper financial documentation and audit readiness systems. Ensure all processes meet food safety, hygiene, and legal requirements. Implement clear documentation for audits (Halal, SFA, internal QA). Ensure regular housekeeping, pest control, and hygiene checks are done and recorded. Develop incident management and corrective action systems. Identify key problem areas in current company structure and propose long-term improvement plans. Introduce measurable KPIs for every department and monitor progress. Drive digital adoption (e.g., inventory system, Notion or ERP setup, automated reports). Regularly review processes to ensure efficiency and sustainability.

Requirements

Minimum 8-10 years of managerial experience in food manufacturing or FMCG. Proven track record in setting up systems and SOPs for production, admin, and sales departments. Strong leadership and communication skills -- able to manage teams from different backgrounds. Hands-on, detail-oriented, and capable of solving daily operational issues. Strong financial literacy and understanding of cost control, budgeting, and P&L. Practical, process-driven mindset with a sense of urgency and accountability.

Performance Indicators (KPIs)

Implementation of SOPs and systems across departments within agreed timeline. Reduced operational errors and production wastage. Improved departmental accountability and performance. On-time delivery and customer satisfaction improvement. Achieving company's sales and profitability targets. * Improved internal communication and workflow efficiency.