Job Description

Company DescriptionQantas Lounges by Accor offers a unique blend of world-class hospitality and the excitement of the aviation industry. As a leading provider of premium service experiences, we combine the renowned service of Qantas with the hospitality expertise of Accor, to create memorable moments for Qantas passengers travelling through Australia, Singapore, London and Los Angeles. Our team members enjoy benefits from both Accor and Qantas.. an exceptional opportunity for those with a passion for travel and the service experience.Qantas Lounges Singapore by Accor is seeking an inspirational General Manager to lead our prestigious airport lounge operations in Changi Airport, Singapore. As the General Manager, you will be responsible for overseeing all aspects of our world-class lounges operations, ensuring exceptional customer experiences while driving operational excellence and financial performance.

• Develop and implement strategic plans to enhance lounge services, customer satisfaction, and overall performance
• Lead and inspire a diverse team of hospitality professionals, fostering a culture of excellence and continuous improvement
• Manage financial operations, including budgeting, forecasting, and cost control measures
• Collaborate with Qantas and Accor stakeholders to align lounge operations with brand standards, airport requirements and customer expectations
• Oversee all aspects of lounge operations, including food and beverage services, team leadership, facilities management, and customer relations
• Ensure compliance with security regulations, safety standards, and quality control measures
• Analyse performance metrics and customer feedback to identify areas for improvement and implement corrective actions
• Build and maintain strong relationships with key partners, vendors, and airport authorities
• Drive innovation in lounge services and amenities to stay ahead of industry trends and competitor offerings

Qualifications

• Proven track record of successful leadership in premium hospitality service, airport lounge management experience an advantage
• Extensive experience in hospitality management, with a focus on customer service excellence
• Strong financial acumen and experience in budget management and cost control
• Excellent strategic planning and problem-solving skills
• Outstanding communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders
• Good knowledge of the airline industry preferred
• Demonstrated ability to drive innovation and implement process improvements
• Flexibility to work in an evening service operational environment and adapt to changing priorities

Additional InformationGreat benefits with two iconic travel partners - Accor and Qantas!

• Staff hotel rates at Accor Hotels - Globally over 3,000 hotels
• Staff flight rates with Qantas, Jetstar & Jetstar Asia
• Staff Meals & Barista coffee on duty
• Work with two iconic businesses and experience the buzz of the working in the Aviation industry
• Excellent working conditions & career opportunities with the Accor network
• A company genuinely focused on its team members
• High profile leadership opportunity in a successful operation

Accor