Job Description

Job Purpose

To lead and manage the overall operations of a nightclub and entertainment venue, ensuring high-quality guest experiences, regulatory compliance, business growth, and brand excellence in Singapore's nightlife industry.

Key Duties & Responsibilities

1. Strategic & Business Leadership

Develop and execute strategic plans to grow club revenue, market share, and brand positioning


Lead entertainment programming aligned to customer trends and brand image


Prepare and monitor annual budget, cost control and business forecasts


Analyse business performance KPIs, customer behaviour and competitor activities


Develop VIP, membership, table booking and corporate event revenue strategy

2. Operational Management

Oversee daily nightclub operations including bar, entertainment, front-office and security


Manage crowd control, guest entry flow, VIP hospitality and event execution


Ensure high standards of lighting, sound, DJ setup and entertainment quality


Monitor inventory, procurement, alcohol stock, bar supplies and equipment


Introduce operational SOPs and continuous process improvement systems

3. Staff Leadership & HR

Lead, train and supervise staff including DJs, bartenders, service crew, bouncers, promoters


Establish KPIs, work schedules and manpower roster planning


Conduct performance reviews, coaching and hiring of critical roles


Maintain a positive, performance-driven culture and professional work standards

4. Marketing & Promotions

Plan and execute digital marketing campaigns, influencer partnerships & PR events


Manage collaborations with entertainers, DJs, artists, event hosts and promoters


Oversee branding, social media, events calendar and special theme nights


Drive customer loyalty, VIP retention and membership programmes

5. Customer Experience Management

Build & maintain excellent customer service standards


Manage VIP and high-profile customer relationships


Handle guest feedback, complaints and service recovery


Ensure premium hospitality experience at all times

6. Regulatory Compliance & Safety

Ensure compliance with Singapore laws and regulatory requirements including:


Singapore Police Force (Public Entertainment & Liquor License)


URA / NEA / SFA / SCDF standards


Workplace safety, fire safety & security


Implement responsible alcohol service and crowd-safety procedures


Maintain compliance documentation, audits & reporting

7. Finance & Administration

Monitor cash flow, revenue reports and billing accuracy


Vendor and contract management -- security firms, event partners, suppliers


Handle purchasing, cost control, asset maintenance and vendor payments


Prepare monthly management reports for directors

8. Community & Stakeholder Management

Engage with local authorities, industry networks and community stakeholders


Build strong partnerships with suppliers, event sponsors & media agencies

Job Requirements

Minimum 5-10 years' management experience in nightlife / F&B / hospitality


Strong knowledge of Singapore nightlife operations & compliance laws


Experience managing a multi-cultural team


Excellent leadership, communication & crisis-handling skills

Performance KPIs

Revenue growth & profitability


Customer satisfaction & VIP retention


Operational efficiency & compliance score


Staff performance & retention


Marketing ROI & event success metrics

Soft Skills Required

Leadership & decision making


Crisis and crowd management


High-pressure problem solving


Strong interpersonal & networking skills


Marketing & brand awareness