Job Description

General Manager - Sports, Education & Facility Operations

Are you a proactive, hands-on leader with experience in managing programs, people, and partnerships? We are seeking a

General Manager

to oversee the day-to-day operations of our growing group of sports and education businesses. This multi-faceted role involves supporting coaching teams, managing partner relationships, overseeing facility operations, and preparing data for monthly billing across youth sports, preschool enrichment, and racket sports programs.

Key Responsibilities

Operations & Scheduling

Oversee weekly scheduling for all coaching staff across various program streams Use CRM systems to manage class assignments, enrolment updates, and staffing needs for early childhood programs Maintain and update centralized Excel schedules and records for coaching assignments in specific divisions (e.g. tennis) Coordinate coach substitutions during leave periods and adjust rosters accordingly

Client & Partner Management

Serve as the main point of contact for new sign-ups from clubs and residential partners Ensure smooth onboarding of new participants into appropriate coaching groups Handle parent or client queries and concerns professionally and promptly Liaise with partner schools monthly to obtain updated student lists and adjust coaching durations accordingly

Team Oversight & HR Support

Assist in recruiting, onboarding, and supporting coaches and assistant coaches Supervise coach performance and professionalism across all business units Track coaching hours against contractual targets and provide input for payroll or HR actions Maintain holiday records and coordinate relevant adjustments

Facility & Program Oversight

Oversee the daily operations of a dedicated racket sports facility, including customer experience and feedback channels Identify and implement operational improvements, including coordination with contractors for upgrades or repairs Ensure alignment between facility usage schedules and coaching plans

Billing Support & Reporting

Prepare and submit accurate session and attendance data for monthly billing across schools, clubs, and private clients Maintain structured records of coach hours and sessions conducted by location Collaborate with the finance team to ensure smooth invoicing processes

What We're Looking For

Strong management or operations background, ideally in

education, coaching, or facility-based programs

Confident communicator with experience in people leadership and client engagement Tech-savvy with proficiency in

CRM tools

and

Excel/Google Sheets

Detail-oriented with strong organizational skills and a problem-solving mindset A valid

driving license and access to a vehicle

is a plus - occasional transport of equipment may be required

Why Join Us?

Be part of a purpose-led company creating impact in the lives of children and families through sport and enrichment Work across a dynamic, multi-brand organization with supportive leadership * Enjoy autonomy, variety, and the opportunity to improve systems and operations at scale