Genesys Cloud Engineer
Job Description
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. 3+ years of experience with Genesys Cloud CX (PureCloud) or similar CCaaS platforms. Experience with Genesys Architect, IVR/ACD, call routing strategies, and WEM (Workforce Engagement Management) modules. Strong knowledge of REST APIs, webhooks, and integrations with third-party platforms. Understanding of SIP, VoIP, telephony infrastructure, and network fundamentals. Experience with scripting and automation (e.g., Python, PowerShell, JSON). * Familiarity with CRM systems (Salesforce, Microsoft Dynamics, etc.).
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Job Detail
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Job IdJD1619015
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSG, Singapore
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EducationNot mentioned