Job Description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.


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As the Head of Operational Key Account Management, you will lead our worldwide team of OKAMs. Your primary mandate will be to oversee every facet of our key account management operations, ensuring the seamless execution of strategies to drive customer experience, retention, and revenue growth. This position demands strategic thinking, leadership skills, and profound knowledge of operational excellence to effectively manage and nurture key account relationships. You will orchestrate seamless coordination across KN's departments, with a particular emphasis on collaboration with Implementation and Integration, as well as with the HSC, to deliver exceptional service to our most important clients.

How you create impact

Develop and implement strategies for effectively managing key accounts, aligning them with the company's overall objectives and goals Lead the operational aspects of key account management and implement best practices to streamline processes and improve efficiency. Supervise resource allocation and capacity planning to maximize the efficient use of human and financial resources Manage and mentor a team of operational key account managers. Provide guidance, coaching, and support to enable team members to achieve their goals and deliver exceptional results. Foster collaboration and communication across internal teams (BUs/FUs) to ensure alignment and effective execution of key account strategies. Drive continuous improvement initiatives to enhance processes, systems, and workflows related to key account management. Stay updated on industry trends, market dynamics, and competitor activities to inform strategic decisions. Establish and monitor key account performance metrics and KPIs to track progress against goals, ensure highest level of service quality and to identify trends, opportunities, and areas for improvement. Provide visibility to senior leadership Proactively identify and mitigate risks that may impact key account relationships or operational performance. Implement contingency plans to address unforeseen challenges and minimize disruptions

What we would like you to bring

Strategic thinker with the ability to translate vision into actionable plans. Strong leadership skills, building and developing high-performing teams and the ability to motivate and inspire a team to achieve goals and objectives. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Customer-focused mindset High interpersonal competence, and decisiveness Very good analytical skills - take corporate decisions objectively and strategically based on their analysis data

What's in it for you

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.


As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.


We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.


Contact


Kuehne+Nagel Recruitment Team


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