Job Description

Role Responsibilities

This is a role that sits within the Digital Channel and Data analytics (\xe2\x80\x9cDCDA\xe2\x80\x9d) team within Standard Chartered\'s Corporate, Commercial and Institutional Banking (\xe2\x80\x9cCCIB\xe2\x80\x9d) client segment.

As we build leading digital capabilities to serve our corporate clients globally, it is critical that we achieve the following globally\\:

• Transform the digital mindset of our organisation across sales, coverage, implementation and servicing (\xe2\x80\x9cfrontline\xe2\x80\x9d) teams so that our digital capabilities are weaved into our daily client conversations and regular servicing models
• Build market understanding of SC\'s digital ambitions and capabilities (existing and new to bank clients) via a combination of impactful client engagements (forums, roundtables, conferences)
• Partner with frontline teams to engage and provide digital solutioning for clients and continuously refine our digital capabilities using the feedback from the client and frontline engagement

Key Responsibilities

Transform the digital mindset of our organisation globally

• Identify and drive initiatives that will effectively inform our fronline of our digital capabilities and how they can enable our client\'s businesses and processes
• Build confidence in our frontline on the bank\'s overall digital capabilities
• Partner the frontline in go to market engagement and collateral support
• Drive partnerships with our frontline, middle office, client servicing and implementation teams to develop process and client engagement models to drive overall client awareness of our digital capabilities and adoption
• Build effective partnerships across CCIB and Business banking clients who are the main users of our digital capabilities; technical support teams to deliver on issues resolutions

Build market understanding of SC\'s ambitions and capabilities (existing and new to bank clients) via a combination of impactful client engagements (forums, roundtables, conferences)

• Deliver on a series of innovative go to market engagements with our clientele globally and build on SC\'s global digital branding (e.g. events, forum, fintech festivals, awards)
• Identify targeted industry engagements for deeper engagements with our clientele
• Develop and curate thoughtful market leadership content to cement SC\'s progress and leadership in the digital space

Partner with frontline teams to engage and provide digital solutioning for clients and continuously refine our digital capabilities using the feedback from the client and frontline engagement via the following\\:

• Continuously refine our digital capabilities using the feedback from the client and frontline engagement. Build an effective process to capture the tangible client benefits from the build of new system capabilities as well as existing capabilities

Partner with key stakeholders in the DCDA organisation (client coverage, product owners, regional DCDA heads, central content team, group commercialisation team) to

• Identify key digital capabilities that are of interest and relevance for client conversations (for e.g enhancements to client\'s business processes, solutioning for client\'s business problems)
• Incorporate these capabilities into the client journey (relevance of capabilities vary depending on the client\'s businesses, their geographical footprint, extent of relationship with the bank)
• Drive the refinement of our product capabilities via a formalised feedback process, with business cases, from clients, middle office, servicing teams
• Demonstrate the value of our digital capabilities and how they effectively contribute to the tangible return on total equity (growth in topline revenue, improve overall processes and cost efficiencies)

Identifying changes and trends in key market trends, competitor capabilities, industry requirements (healthcare, fintechs, technology, media and telecommunication and translating these observations into

• Innovative ways to engage clients to drive mindshare of the bank\'s digital capabilities
• Refinements and enhancements to our digital product suite

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\'s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank\'s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Transaction Banking Sales
• Coverage Heads and relationship managers, including Global Subsidiaries teams
• Transaction banking (Cash, Trade, Financial Markets)
• Global implementation head
• Client service group
• CSAM
• IMO teams
• Clients (in partnership with frontline teams)

Our Ideal Candidate

• 12 Years of expertise in client management
• Expert in internal sales force management
• Post-secondary technical or business degree / MBA is a strong asset.
• Expert strategic thinker, who has a combination of creative problem solving skillsets as well as strong technical skills (cash management, trade product, financial markets, digital platform and channels related knowledge)
• Demonstrated ability in sales, relationship management or business development as this role requires the individual to manage and engage clients effectively
• Effective experience in managing and navigating complex, matrix reporting organisations as this role will require you to negotiate, influence and partner with stakeholders across sales, DCDA, TB, servicing teams, sales and coverage teams globally to drive the bank\'s digital agenda
• Demonstrated ability to communicate (written and spoken) with diplomacy
• Ability to draw up effective implementation plans, with tangible milestones and timelines and drive the team to achieve intended goals and objectives
• Demonstrated experience in media engagement, marketing and communications. Comfortable on & off-stage to deliver awareness via video, decks, word, emails, newsletters and are savvy enough to identify which stories should be told (based on our strategy) to which audiences, through which channels and mediums.
• Build partnerships as needed with agencies to onboard learning, media, and technical vendors to achieve your goals
• Ability to build an innovative, cohesive and collaborative culture
• Experience in working with large corporate clients as well as small medium enterprises preferred as our corporate banking platform caters to a diverse suite of companies
• Experience in working with different markets in Asia, Africa and Middle East, Europe and Americas preferred
• Able to produce quality documentation which may include management reporting, client-facing materials and business requirements requiring attention to detail and ability to articulate without ambiguity.
• Competency in market analysis, sales and revenue forecasting, project planning and management, promotion development, and executing general product strategies.

Role Specific Technical Competencies

• Strategic thinking
• Relationship management
• Transaction banking (cash, trade, financial markets)

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we\\:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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Additional Information

Career Level

Not Specified

Qualification

Not Specified

Job Type

Full-Time

Job Specializations

,

Company Overview

Standard Chartered is a leading international bank, with more than a 150-year history in some of the world\'s most dynamic markets. We bank the people and companies driving investment, trade and the creation of wealth across Asia, Africa and the Middle East.

With more than 1,100 branches and offices in 68 countries, we offer exciting and challenging international career opportunities.

Additional Company Information

Registration No.

201224747C

Company Size

More than 5000 Employees

Average Processing Time

30 days

Industry

Banking / Financial Services

Singapore Post