Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Global Director of Data Operations for Research will lead the development and execution of JLL's global data strategy across regions, with responsibility for managing offshore data operations, overseeing application development priorities, and implementing data migration initiatives. This position requires a strategic thinker with deep knowledge of JLL Research data and processes who can drive operational excellence and innovation in our research data management capabilities.
Key Responsibilities include, but not limited to:
Data Management Capability

• Conduct comprehensive task discovery and due diligence for transitioning work to offshore data management teams in India and China
• Collaborate with regional onshore and offshore data operations leads to build effective teams, including candidate screening and skill assessment
• Develop detailed standard operating procedures and oversee work transition through ramp-up, go-live, and post-implementation quality monitoring
• Dynamically allocate resources across APAC, EMEA, and Americas based on workload volumes and priorities
• Identify opportunities for automation and partner with the automation team to develop and implement automation tools to increase efficiency

Research Application Development

• Leverage extensive knowledge of JLL Asia Pacific Research data and calculation methodologies to guide application enhancement priorities
• Work directly with software engineers to specify, prioritize, and validate Research data management application requirements
• Execute testing protocols and approve changes in UAT and production environments
• Balance evolving needs of local, regional, and global Research teams while maintaining optimal system performance
• Conduct gap analysis to identify development requirements for migrating Asia Pacific markets to new Research application instances

Research Application Data Migration

• Partner with data engineers to successfully migrate complex datasets, including aggregate/disaggregate property market data, formulas, and market configurations
• Implement rigorous testing methodologies for migrated data, manage revisions, and provide final sign-off in UAT and production environments
• Lead change management initiatives with local Research teams to ensure smooth adoption of new systems and processes
• Leverage offshore capabilities to minimize impact on local Research teams during transitions

Qualifications

• Bachelor's degree in Economics, Business, Real Estate, or related field; advanced degree preferred
• 10+ years of experience in commercial real estate research operations, with significant exposure to data management and systems
• Comprehensive understanding of property market research methodologies, datasets, and analytical frameworks
• Demonstrated experience working with research applications and database structures specific to real estate analytics
• Experience managing global research operations and offshore delivery models
• Proven track record implementing data migration strategies in a research context
• Strong technical aptitude with ability to translate research requirements into system specifications
• Exceptional project management skills with ability to manage multiple complex workstreams simultaneously
• Experience identifying process improvement opportunities and implementing automation solutions
• Superior communication skills and ability to collaborate effectively across global research teams and multiple stakeholders
• Demonstrated change management experience in research technology implementation contexts

Location:
On-site -Singapore
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
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