Job Description

RESPONSIBILITIES
Regional Head, Hong Kong Implementation Managers report direct to position. Further GCNA markets, there is an oversight responsibility (China, Taiwan, South Korea & Japan). With the exception of Japan Implementation resources are present in each market but report locally to Client Solutions Head.
Strategy

• Works closely across the network to ensure best in class and quality services are being provided to onboarding clients.
• Monitors industry developments to build understanding of clients and their changing needs and priorities during onboarding. Builds strong client relationship and trust.
• Identifies common themes, in particular pain points in implementations and takes steps to streamline the onboarding processes wherever possible.
• Maintains appropriate commercial balance between needs of clients and long-term profitability / efficiency of the business.
• Manage the GCNA Region for the Group Implementation function. Responsible for work allocation Including project and business initiatives as required.

Business

• Works closely with Sales/BAM/Product/Coverage teams to fully understand the client and its business and thereby formulate appropriate onboarding plans
• Identifies ways to shorten onboarding times and commence revenue flow as soon as possible.
• Achieve positive client feedback and client's willing to act as SCB referees for future business.
• Maintain close and collaborative relationships with internal stakeholders and key clients
• Provides regular implementation updates and escalates key issues on a timely basis to senior management
• Clients range in size from small, single market, single product clients to those using multiple products in multiple-markets.
• Top clients, especially multi-market clients, expect global best practice in their interaction with SS and the jobholder needs to be highly client centric, receptive to client requests, whilst also safeguarding the Bank's commercial and regulatory interests

Processes

• Client Implementations

- Complete Client implementations within the agreed timelines.
- Meet the key milestones agreed with the Client
- Complete implementations within budget
- Achieve and aim to exceed all of the Clients' expected benefits
- Delivery of technical channels to the Client including API's, H2H, S2B.
- Conduct FSS S2B Training to Clients
- Communicates implementation progress to internal Stakeholders

• Sales Support

- Active engagement in solution design
- Participates in Client meetings/workshops/presentations.
- Support RFP/RFI process

• Channels Development

- Feedback to the Channels team Client feedback and requests for enhancement.
- Support new functionality testing
- Support / coordinate client testing

• Channels Commercialisation

- Participate in Channels roll out campaigns
- Participate in conversion campaigns
- Participate in utilisation campaigns

• Client Servicing

- Monitor and track any open issues from the implementation through to resolution post the Client going live.
- Respond to issues/requests escalated by SS CSM
- Provide advice and support to the Client post implementation
People and Talent

• Contributes actively to best practice transfers to educate and support the Implementation function globally.
• Sets appropriate tone and expectations from the FSS team and works in collaboration with risk and control partners locally
• Actively participates in on-going training and development initiatives
• Objectively provides feedback to Client Solution team members and managers, and provides guidance when necessary, to enhance client experience and business outcome.
• Responsible for Client Solutions for Europe & America's currently consisting of two further personnel situated in New York at Associate Director level.

Risk Management

• Proactively maintains an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them.
• Ensures all regulatory and compliance initiatives surrounding the FSS business are understood and adhered to, and escalates any concerns through management, and other channels, in a timely and effective manner

Governance

• Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Delivers 'effective governance'; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
• Ensures the process, commercials, and necessary governance are in place to govern the roll-out of the product.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Work to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients, Financial Crime Prevention, The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Closely liaises with all key stakeholders involved in the implementation process, which include:
• the client
• internal entities such as FSS Sales, Product, Operations, Client Solutions, Prime Services, Financial Markets, Relationship Managers, Client Coverage, DCDA, Customer Integrations (CUI), Technology, Legal and Compliance.
• external entities as appropriate

Other Responsibilities

• Embeds Here for good and Group's brand and values,
• Performs other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Act as a role model, behaving with integrity and demonstrating exemplary conduct

Our Ideal Candidate :

• 10+ year of project management experience in the financial services sector.
• Securities Services knowledge
• Operational Awareness
• Legal Frameworks and relationships
• Experience of working in cross functional international teams

Role Specific Technical Competencies

• Project Management
• Securities Services knowledge
• Operational Awareness
• Legal Framework and relationships

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments
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