Job Description

Group Overview

Global Security protects the firm's employees and assets throughout the world. This responsibility includes the development of security and safety policies and procedures, regulatory and legislative compliance, security guard management and alarm response, incident management, corporate building security and customer/visitor/client safety, physical crime investigations, workplace violence, fire and life safety, executive protection, pre-employment screening, security operations on a global basis, and fraud Investigations.

Overview & Responsibilities

The Global Security Operations Centre (GSOC) Specialist will be an integral member of the 24/7/365 team in the Singapore-based APAC GSOC providing intelligence collection and analysis, risk incident triage and escalation as well as crisis response review in support to the firm across APAC. This is an opportunity to serve within a mature corporate security operation and work with seasoned security experts, overseeing a broad and diverse portfolio of responsibilities and geographies. The successful candidate should be a driven and resilient individual with the ability to perform under pressure and deliver across competing priorities.

• Support senior management and line-of-business (LOB) stakeholders closely by triaging risks and ensuring the smooth continuance of business functions during any incident, crisis or disaster.
• Proactively gather, monitor, research and analyse information from open-source, subscribed data sources as well as other security professionals, to provide the management with accurate, useful and actionable intelligence to address any impact that various developments may have on the firm's people and business.
• Draft alerts and informationals for senior management and global contacts to inform them of incidents in a timely manner, provide resolution and/or recovery efforts information.
• Manage, monitor and administer travel security operations in accordance with procedures; including tracking, assisting and advising international travelers on security issues across the Region.
• Coordinate with EMEA and AMER, LATAM GSOCs for international disasters or other crises.
• Work closely with Real Estate, Global Technology Infrastructure, Resiliency, LOB Business Resiliency and Regional Security Managers to ensure effective coordination of all disaster/crisis management policies
• Triage incidents on the firm's estate, arrange and lead assessment bridge calls with Real Estate, Business and Technology stakeholders where necessary.
• Prepare reports as needed and directed by APAC senior managers
• Oversee the firm's local incident management teams throughout the APAC region
• Drive and improve APAC Global Security's intranet-based knowledge management system
• Drive and manage working groups and/or project management groups to enhance the GSOC's technological and/or operational support as needed
• Manage projects assigned to the GSOC staff, driving best practice and efficient practices
• To carry out any other duties or projects as directed by APAC Global Security senior managers

Qualifications

• Strong knowledge and interest in geo-political and security developments across APAC with the initiative to rapidly assess emerging themes, events and incidents for the potential to impact business, client and third-party locations and business travelers across the region.
• Ability to work effectively in a fast-paced environment while consistently producing error-free work and meeting deadlines. Strong analytical and interpersonal skills and comprehensive computer skills (good understanding of all Microsoft applications).
• Minimum of 3 years relevant experience in security intelligence or operations, incident management, crisis or emergency response, uniformed services or other transferable fields
• Minimum of Polytechnic Diploma in administration, risk, criminology, security, emergency response, crisis management, or in a related or transferable discipline.

Business Results

• A self-starter with the ability to proactively identify individual priorities based upon team goals.
• Able to work with a sense of urgency to contribute to complex and multifaceted team objectives.
• Able to work within agreed cost and resource allowances, displaying problem solving skills to anticipate and address challenges.

Stakeholder Relations

• Able to identify requirements of stakeholders and assist in the development of plans and solutions to address end-user requirements.

Teamwork and Leadership

• Able to establish, foster and maintain trust-based relationships with a diverse portfolio of stakeholders.
• A clear and timely communicator, able to adjust communications styles to interact with a range of audiences.
• Confident and collaborative, able to offer constructive challenge to status quos and to provide and seek diverse perspectives.
• A wholehearted commitment to diversity, respect and inclusion, seeking to participate in diversity efforts and activities.

Risk, Controls and Conduct

• Able to follow procedures, processes and practices in order to ensure control framework is followed, and risk & compliance obligations are met.
• Alert to risks related to the role and able to operate within established risk parameters. Able to recognize risks and escalate in a timely manner.
• Able to continuously remain current on the requirements of the role, and conscious of the regulatory requirements of the function.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.