Job Description

Description :POSITION SUMMARY:We need someone who understands how to guide relocating employees through their moving process. We\xe2\x80\x99re looking for a stellar individual to join our Operations team. Do you enjoy the challenge of working with a variety of customers? Are you detail-oriented and like to help people during a stressful time? This job is all about ensuring a positive relocation experience for our clients\' transferees by managing the day to day administration of the assigned client relocation programs. Altair provides a professional and fun work environment with great benefits and competitive salaries. We are an equal opportunity employer.POSITION RESPONSIBILITIES:

• Provide a positive relocation experience for each assignee and family
• Learn and understand assigned clients relocation programs including all policies, processes and practices
• Serve as single point of coordination for the assignee for the duration of the assignment
• Communicate changes and modifications with client programs to Operations Managers/Sr. Relocation Manager, VP EMA and all Altair colleagues following established procedures; document in appropriate Altair technology systems as required. With approved clients, effectively communicate with the Client representative on questions with the assignee and family relocation and assignment activities.
• Communicate the relocation road map, providing a comprehensive explanation of the relocation process, policies and practices to the transferee
• Knowledgeable about Altair service partners; serve as primary point of coordination between service partners and assignee; includes but not limited to real estate and related industries, transportation and storage companies, lodging and rental car companies and any other non-routine service partner(s) as required by a particular situation
• Manage all data pertinent to each assignees relocation file; document all relocation activities and transactions into the appropriate Altair technology system
• Understand and manage costs and expenses connected to relocation deliverables, maximizing the full intent of the benefit while minimizing expenses and costs
• Direct day to day activities for assigned Associate
• Coordinate transferee home move activities with Altair Move Management
• Provide backup liaison between Move Management and International Operations transferees to ensure move is accomplished as directed and as scheduled; serve as a second-tier audit point to Move Management in move logistics
• Coordinate and ensure that Quality Assurance questionnaires are returned by transferees
• Coordinate with the Financial Specialists to ensure correct, timely and accurate billing of service fees for services performed
• Prepare monthly international move statistics matrices

EDUCATION:Bachelors Degree or equivalent combination of experience, skills, and trainingTRAINING & EXPERIENCE:

• Minimum 2 years as a relocation consultant with international assignments experience; prefer GMS certification
• Ability to perform responsibilities in English and in at least one additional language
• Good knowledge and understanding of international relocation
• Working knowledge of various software applications and tools including but not limited to Microsoft Office Products, (Word, Excel, PowerPoint)
• Able to confidently communicate/interface at multiple levels across the Company, with assignees, clients and service partners
• Adept at interpreting, applying and communicating policies and processes
• Excellent negotiating and persuasion skills
• Strong project management skills; ability to manage multiple projects simultaneously
• Calm under pressure; well developed conflict management and consensus building skills
• Ability to make effective business decisions based on factual information using good, logical decision making skills

Note: Nothing in this job description restricts management\xe2\x80\x99s right to assign or reassign duties and responsibilities to this job at any time.

Altair Global