Job Description

:

• Key contact for clients; Liaison between Clients, CRO, and Labcorp Drug Development
• Displays leadership to ensure successful interactions between LabCorp Drug Development study team members needed to provide seamless study delivery to the client.
• Provides project management oversight; focusing on key client deliverables through budget, risk, and milestone management.
• Facilitates communications between Client and extended LabCorp Drug Development study team, including Study Design Lead and Regional Study Coordinator.
• Performs review of SOW to ensure quality implementation of client specifics and requirements.
• Manages a portfolio of global and local studies with varying complexity.
• Acts as an ambassador on behalf of the client within LabCorp Drug Development CLS and across LabCorp Drug Development business units; exemplifies the concept of Signature Client Service through outstanding, personalized customer service skills
• Ensures that all customer expectations are documented and acted upon in compliance with regulatory requirements
• Demonstrates through appropriate self-organization the ability to manage conflicting priorities and to make difficult decisions
• Able to act efficiently in an environment with dynamic timelines and priorities
• Accountable for the implementation, monitoring and reporting of performance metrics
• Actively participates in LabCorp Drug Development CLS development through continuous process improvement, quality and productivity
• Work with appropriate internal and external personnel to understand the culture and pipeline of assigned clients
• Demonstrates strong interpersonal and communication skills that will build strong internal and external relationships to ensure deliverables are on time and within budget
• Displays appropriate self-organization and ability to manage conflicting priorities
• Participate in functional meetings (eg. CLFs) and provide input, keeping processes up to date
• Comply with CLS Global Project Management strategy
• Support a culture of continuous improvement, quality and productivity
• Other duties as assigned

Education/Qualifications:

• University degree in a scientific field strongly preferred

Experience:

• At least 2 years related industry experience
• Minimum of 1 year of experience in driving projects, preferably with global teams
• Proven success at managing internal and external customers
• Ability to manage client relationships, deal with escalations, and provide exceptional customer service and support
• Strong communication and problem solving ability
• Project management or coordination experience in clinical trials highly preferred

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