Job Description

Position Purpose:
The Global Technical Consultant (GTC) role is designed to work alongside customers at their facilities to identify potential improvements to ensure regulatory compliance and improve product quality and identify safety and operational efficiency opportunities. This service is a key differentiator for Ecolab\xe2\x80\x99s existing and potential customers.
The candidate will be expected to provide support/input on technical enquiries and support customer disinfectant efficacy validation (advising on appropriate methodology, customer organisms/surfaces to be tested and experimental design). They will also provide/facilitate analytical support (i.e. initiating and steering projects where there are gaps identified in our available data) and conduct technical visits and site surveys.
The role will also provide guidance to internal and external customers on the processes and products which can support these activities. The role is responsible for technically supporting the implementation of improvements and providing a link between customers and the internal sales teams.
This role will be Singapore based but responsibilities include liaising with customers and the sales team and traveling to international customer sites as needed.

Main Responsibilities:

Provide technical expertise across a broad base of applications to resolve complex customer problems in cleanrooms and manufacturing applications

Conduct customer technical visits and full site surveys, reviewing customer processes and the cleaning/disinfection products in place to ensure they are both compliant and as efficient. Making documented recommendations and supporting any change

Assist the customer in their change control process including technical documentation for SOP\xe2\x80\x99s, Validation, Training

Conduct customer-facing seminars and internal training on GMPs, Microbiology, efficacy testing and cleaning and disinfection

Interface directly with Corporate Account Managers to ensure deliverables that meet the customer needs. Take part in sales presentations and support

Assist in communicating best practices and key learnings to the greater field organization

Provide leadership on unique customer projects which are beyond the expected technical ability of Account Managers or Regional Managers

Responsible for ensuring brand standards and awareness, accuracy and completion of final reports in a timely manner

Basic Qualifications:

Bachelor of Science (BSc or equivalent) degree in Life Sciences, preferably in microbiology

Minimum of 10+ years of practical experience in microbiology

Experience in understanding/troubleshooting of cleanroom operations

Ability to travel 50%+ of time within APAC based on customer needs

Experience or familiarity with the Life Sciences industry (Pharmaceutical and/or Personal Care)

Demonstrated proficiency with internal or external auditing

Knowledge/experience of change control processes

Ability to take initiative, work independently and prioritize multiple projects with strong follow-through

Flexibility to work on and control different projects at the same time while still meeting set deadlines

Good knowledge of EN/ AOAC disinfectant efficacy standard test methods and mode of action of disinfectants

Previous experience in GMP production sites

Understanding regulatory compliance frameworks (e.g. MHRA, FDA, HPRA)

Ecolab