Job Description

The Global Training Coordinator is the primary contact for all RealPage internal customers seeking training and is responsible for effectively communicating, coordinating and scheduling all training services globally.PRIMARY RESPONSIBILITIES Responsibilities for this position include but are not limited to the following:Customer Service: - Answer all incoming customer calls and emails related to training services in a reliable and timely manner- Provide customers with detailed curriculum information and assist them in selecting and scheduling appropriate training services- Participant Survey Administration- Continuously identify, document and act on opportunities to streamline the process- Ensure and communicate new hire credentials and system accesses are ready by timeline set in the new hire calendar.Scheduling: - Manage and coordinate the scheduling of all training services including workshops, webinars, self-paced learning, skills grant training, and private training engagements- Manage and coordinate all trainer schedules- Communicating and sending new hire documentation - to include uploading documents into UltiProReporting: - Full training admin functions to include enrollment, follow-up communication, course completion, and participant survey- Collect, compile, and report results of evaluation, attendance and training data- Maintains training records - ensuring high-quality data integrity for data reporting purposes- Manage non-new hire training request by tracking status and progressTrack all training requests from other departmentsLMS Administration: - Administer all aspects of the Learning Management System (LMS) including the following:- Setup: Curriculum, Documentation, Exam, and Survey Setup- Class setup and scheduling- Trainer scheduling- Student administration- Manage user setup and permissions- Reports- Customer technical support for LMS- Submit LMS tickets and keeps track of ticket status all the way to issue resolutionI. Knowledge TargetsPlease specify the skills required for the position.REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Minimum of 4 years administrative or training coordinator experience is required, preferably in a client facing environment.

• Previous experience with Learning Management Systems strongly required.

• Excellent telephone communication skills with the ability to resolve client issues and escalate when appropriate.

• Strong organizational skills with the ability to work independently and prioritize multiple tasks.

• Detail-Oriented with proven ability to multi-task.

• Able to gather, compile, and analyze data.

• Experience working in a fast-paced environment with the ability to learn quickly and adapt to a variety of client situations and questions.

• High level proficiency with Microsoft Office is required with an emphasis on Microsoft Excel and Word.

• Minimum typing requirement of 45 wpm.

• Flexibility to work extended hours when needed.

• The ability to interact with a range of personalities and styles, to establish effective relationships at all levels of the organization.

Willing to work US Hours or any other shift schedule that may be assignedJob Type: Full-timePay: Php45,000.00 - Php50,000.00 per monthBenefits:

• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

COVID-19 considerations:
candidate must be fully vaccinated