Job Description

Description

Working hours

8.30am to 6pm (Mon-Fri) + 1 Sat/mth

In addition, Exec is also rostered to perform counter opening & closing duty per mth:

Opening Shift: 7.30am to 5.30pm

Closing Shift: 9.30am to 6.30pm

Operation

• Oversee the smooth flow of clinic and counter service operations to ensure seamless patient care journey, including registration and queue management, billing, payment collection and appointment scheduling.
• Liaise with doctors, nurses and key internal stakeholders on patient matters.
• Guide and provide assistance to staff on counter and clinic services as necessary.
• Manpower and resource planning/ allocation.
• Attend to patient feedback and perform service recovery when needed.
• Conduct operation performance analysis, reporting and recommendation for service improvement.
• Ensure compliance with hospital policies, procedures and work instructions
• Engage and work collaboratively with relevant internal/ external stakeholders on business issues, as necessary.

Staff Management and Training

• Provide coaching and counselling and conduct appraisal for staff
• Ensure staff\'s well-being is cared for and adequate staff engagement is achieved.
• Plan and coordinate staff development programs
• Gather feedbacks & learning points from staff and conduct meetings with respective teams/ clinics
• Responsible to inculcate staff\'s mindset towards service and operation excellence
• Motivate staff to perform to their best abilities and develop their potential in assuming higher job roles.

Requirements:

• At least a Diploma with 8 years of relevant service and/or supervisory experience, preferably in healthcare industry
• Oversee a team of 10 PSAs, have supervisory experience
• Ability to multi-task and capacity to manage high stress situations
• Ability to drive and achieve results in a dynamic working environment
• Passionate about streamlining process to achieve operational efficiency and enhance patient experience

TELE me at @jacechooo or WA me at NOW!
Interested candidates please submit your resume to jacechoo@recruitexpress.com.sg

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Industry

Healthcare / Pharmaceutical / Life Science / Medical Device

Specialization

Healthcare - Pharmaceutical / Life Science / Medical Device / Clinical Research / Regulatory Affairs

Location

Central

Employment Type

Permanent

Salary

Negotiable

If you meet the requirements of this role, please email a detailed resume in Word document to Jace Choo Oi Kei.
CEI Registration No.: R1875164
Email: jacechoo@recruitexpress.com.sg
Tel: 67363280
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Recruit Express