Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services all powered by the world s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at .

Role Description:

Develop deep knowledge within a complex product group

Investigate and prioritize advertising issues, escalating to a specialist when appropriate for further troubleshooting or de-bugging.

Own tasks end-to-end until they are assigned to specialist.

Discern product confusion from bugs, identify solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome

Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team

Partner with product support group specialists to identify solutions to advertising bugs and product confusion

Facilitate a high-end customer experience related to support for advertising bugs

Mentor team members and own product support areas.

Qualifications

Basic Qualifications:

Diploma

Minimum of 1 years of experience with product technical support

Fluent in English

Preferred Qualifications

Bachelor s Degree

Online advertising experience

Customer service experience Professional Skills

Excellent oral and written communication skills required

Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications

Aptitude to support complex products

Ability to overcome a product learning curve

Ability to think critically and problem solve

Ability to work in teams

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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