Job Description

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Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world\'s top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the \xe2\x80\x9cbank of banks\xe2\x80\x9d - 97% of the world\xe2\x80\x99s top banks work with us as we lead and serve our customers into the new era of digital.

With over 239 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we\xe2\x80\x99re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We welcome you to apply! When applying to this general posting, our expert BNY Mellon Talent Acquisition Team may also review your resume for consideration across other open roles within the company.

We\xe2\x80\x99re seeking a future team member for the role of Greater China Client Analytics + Client Service to join our Treasury Services team. This role is located in Singapore, hybrid.

In this role, you\xe2\x80\x99ll make an impact in the following ways:

• Act as clients\xe2\x80\x99 main point of contact for day to day inquiries and ensuring they respond in a timely manner by adhering to service levels for resolution and provide quality client experience across North Asia.
• Respond to client complaint on priority and effectively as per procedure.
• Maintains familiarity with industry best practices.
• Maintains excellent working relationships with internal teams, identify root causes/area of improvements when resolving client issues and driving implementation of resolutions.
• Support and handle escalations from the team in addressing and resolving complex or non-routine transactional, operational and technical issues.
• Applies advanced problem solving skills, judgement, and experience to analyze information and effectively communicate to clients.
• Uses in-depth knowledge of clients issues and needs to contribute to business development efforts and optimizing our client base and the services provided to them.
• With the understanding of BNY Mellon products and services, to best propose expanded offerings to clients for front office consideration.
• Analyze trend/data and present to clients to identify opportunities for service and process improvements.
• Leads and participates in internal activities and initiatives designed to improve the client experience.
• Supports multiple geographies (when required) and complex client accounts.

To be successful in this role, we\xe2\x80\x99re seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required.
• 7-10 years of total work experience in client services preferred.
• Excellent customer focus, stakeholders management and relationship management skills.
• Possess excellent interpersonal skills and positive attitude.
• Strong analytics skills and detail-oriented

At BNY Mellon, our inclusive culture speaks for itself. Here\xe2\x80\x99s a few of our awards:

• Fortune World\xe2\x80\x99s Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg\xe2\x80\x99s Gender Equality Index (GEI)

, Disability: IN \xe2\x80\x93 100% score * 100 Best Workplaces for Innovators, Fast Company

• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• CDP\xe2\x80\x99s Climate Change \xe2\x80\x98A List\xe2\x80\x99
• Forbes Blockchain 50

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life\xe2\x80\x99s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team \xe2\x80\x93 one that is representative and inclusive of the diverse talent, clients and communities we work with and serve \xe2\x80\x93 and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon