Job Description

Job Overview
We are seeking a Site Reliability Engineer specialized in Windows Platform Management. The ideal candidate will play a pivotal role in managing the bank's Windows-based infrastructure, which encompasses entire server lifecycle management, from project setup to Day-2 operations, including detection and recovery of the Windows Server fleet, both on-premises and in the cloud. He/she will provide technical guidance, troubleshoot complex systems, and ensure the bank's mission-critical operations are maintained 24/7/365.
Key Responsibilities

• Review and resolve complex issues related to Windows platform in collaboration with internal stakeholders and external vendors, ensuring effective communication with management on issue status.
• Implementing business continuity and disaster recovery and recommending improvement strategies.
• Ensuring proper configuration, implementation, maintenance, and monitoring of servers and related components.
• Collaborate with vendors and teams to analyze and implement new tools or technology enhancements.
• Implement Service Improvement Plans to minimize system alerts and incidents, fostering a stable environment.
• Maintain consistency and manageability of existing infrastructure through well-documented standards and procedures.
• Conduct root cause analysis using various tools (e.g., Fishbone, 5 Whys) and provide detailed reports and action plans.
• Lead knowledge sharing initiatives, including technical document creation and internal knowledge sharing sessions.
• Perform in-depth product troubleshooting and remediation as necessary.
• Automate tasks and processes by developing PowerShell scripts or utilizing other scripting languages.
• Mentor new engineers and develop intermediate-level competence in support topics.
• Collaborate across teams such to address cross-product technical issues.

Key Focus Areas

• Windows System Administration and Configuration
• Microsoft Failover Clustering
• Storage Technologies and Concepts
• Server Image Engineering and Hardening
• Resource Performance Analysis
• Automation and Scripting

Qualifications
Qualifications

• Education: Bachelor's degree in computer science, Information Technology, or a related field.
• Experience:

• Minimum 5 years of experience in Windows system management and troubleshooting experience.
• Hands-on experience with virtualization technologies (Hyper-V, VMWare and Huawei DCS).
• Experience with automation tools such as Ansible and integration with Jenkin
• Certification:

• Relevant certifications in Azure, Microsoft, Huawei and VMware are preferred.
• Knowledge and Skills:

• Windows System Administration.
• Virtualization technologies particularly VMware, Hyper-V or OpenStack (minimum 1 technology).
• Microsoft Failover Clustering and storage technologies.
• Excellent teamwork, interpersonal, and communication skills, with a strong sense of responsibility and attention to detail.
• Ability to perform situational analysis and make informed decisions.

This role does not require shift work, but staff activation may be necessary during incidents.
If you are a passionate and experienced SRE looking to make a significant impact in a dynamic environment, we encourage you to apply and join our team.