Job Description

The Guest Experience Assistant’s role is to deliver an exceptional experience for all of our learners via online platforms or face-to-face programmes. He/She should have a pleasing personality and is professional when communicating with stakeholders. The Guest Experience Assistant will be responsible for the following: Execute Project Plans

• Execute set-up pre-programme and site tear-down post programme
• Execute registration processes ensuring accurate registrations and attendance tracking
• Support learners accessing the video conferencing platform
• Assist trainers with admin activities during sessions
• Facilitate activities during learning sessions according to guidelines
• Support stakeholders for any technical issues during the sessions
• Respond to operation challenges during the training programmes
• Prepare collaterals for learning sessions and for remote learning parcels
• Communicate changes with stakeholders and provide relevant updates

Manage Operations and Safety

• Follow safety and security standards of the company and the government
• Execute crowd control and evacuation plans
• Protect Intellectual Property of the company
• Raise incident reports

Enhance Guest Experience

• Display professionalism when dealing with stakeholders
• Address participants' issues and queries politely
• Pro-active in looking after the needs of the participants during onsite or remote learning sessions

Maintain Venue Facilities

• Practice proper handling and maintenance of venue equipment and facilities
• Execute maintenance activities when the need arises
• Raise facilities/equipment malfunctions

Ideal candidate should possess:

• Candidates with an academic background in Hospitality/ Tourism Management/ Events Management are preferred
• A passion for service and hospitality
• Adaptability, determination and be able to thrive in a fast-paced environment
• Confidence in communication skills for reporting to stakeholders at different levels
• Demonstrate ability to interact with the customers, employees and third parties that reflects highly on the company's values
• Good organizational skills and attention to detail

Interested applicants are encouraged to visit our website before sending your Resume and Internship Application to careers@rohei.com. Only shortlisted applicants will be notified.