Guest Experience Specialist
Singapore, Singapore
Job Description
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MetroResidences is building on our passion for the guests, upgrading the overall guests\' experience, and taking it to the next level.
We are looking for a Guest Experience Specialist to help us retain our core customer base. In this role, you will deal directly with our guests/customers to find out what issues they are facing, how we may improve our services, and how to retain their business.
Job scope:
Communications with guests/customers pre, during and post-sales
- Be the primary point of contact and build long-term relationships with customers
- Oversee the development and execution of the customer loyalty program to recognize and reward our customers
- Track, measure, and report on digital marketing campaigns across all digital channels
- Plan, execute and optimize digital campaigns and initiatives
- Ensuring product quality and brand experience align with brand standards and guest/customer expectations
Keeping track of and analyzing guest/customer journey
- Manage all inbound activities via marketing software
- Manage and allocate tickets at the correct customer phase
Identify guest/customers profiles and gaps in guest/customer journey to update internal stakeholders and teams
- Segment customers/lists based on behaviors, including past email engagement and website interactions
- Measure results and optimize lead nurturing workflows for these segments to convert leads into customers
- Analyze and generate monthly gap analysis reports and suggest improvements to the stakeholders
Requirements:
- Marketing, communication, or business degree/relevant qualifications
- 2 - 3 years of experience in Marketing, PR, or digital communication
- Excellent communication and interpersonal skills
- Strong conflict resolution skills
- Prior experience with Hubspot is a plus
- Self-motivated, and able to work independently as well as a team player
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Job Detail
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Job IdJD1290955
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned