Job Description

COMPANY DESCRIPTION

Damian D\xe2\x80\x99Silva\xe2\x80\x98s all-day restaurant, is his personal contribution to the ongoing story of cuisine in Singapore, draws on a lifetime of custodianship and elevation of our culinary heritage, to engage the young and further the discourse on Singapore food.

DESIGNATION : Guest Relation Executive

RESPONSIBILITIES

Guest Relations Executives will be hired in the Guest Relations team. Together with the GuestRelations Manager, the Guest Relations Executives will be the first point of contact between guestsand the restaurant through enquiries via phone, email or online bookings. The Guest RelationsExecutive must be equipped to handle these enquiries and be able to provide relevant informationto secure future business or filter incoming enquiries to the relevant department for follow up.He/she will greet our guests with a warm welcome when they arrive and to seat them in ourrestaurant. He/she has to assist guest in their baggage whenever possible. He/she needs to managethe seating arrangement for guest in the restaurant, retrieve messages and return calls. He/she hasto manage the walk-in reservations through the reservation system and have the ability to plan &forecast seating arrangements in advance.

He/she has to smile at all times even on the phone, as guests will be able to hear. The GuestRelations Executive needs to be polite, friendly, and well-groomed at all times. The Guest RelationsExecutive must be aware of our regular guests so they can address them by name, remember wherethey like to sit, be aware if there are any VIP\xe2\x80\x99s dining in the restaurant. When the guests are leaving,they are responsible for giving them a warm good bye, invite them to join us again soon, and holdthe door open for them as they leave when possible.

DUTIES

1. Welcoming guests to the restaurant as the first point of contact and escorting them to theirdining table.

2. Assist guest in their baggage whenever possible.

3. Managing the condition of physical menus and ensuring menus re up-to-date with the correctinformation and prices.

4. Aware of regular guests and remember their preferences.

5. Aware of any VIP\xe2\x80\x99s dining in the restaurant.6. Manage reservations and table allocation to maximize seating plan.

RESPONSIBILITIES

1. Ability to smile at all times even on the phone, as guests will be able to hear.

2. Gather feedback from guests about their experience and document for report purposes.

3. Manage incoming reservations via phone and online.4. Mange the walk-in reservations through the reservation system and have the ability to plan &forecast seating arrangements in advance.

5. Provide accurate information to guests queries via phone, email or in-person.

6. Ability to work under pressure \xe2\x80\x93 customer facing

7. Provide friendly, excellent and professional service to all guests

8. Cheerful and welcoming attitude

QUALIFICATIONS

Minimum 2 years of relevant experience.

OTHER INFORMATION

1. Ability to smile at all times even on the phone, as guests will be able to hear.

2. Gather feedback from guests about their experience and document for report purposes.

3. Manage incoming reservations via phone and online.

4. Mange the walk-in reservations through the reservation system and have the ability to plan &forecast seating arrangements in advance.

5. Provide accurate information to guests queries via phone, email or in-person.

6. Ability to work under pressure \xe2\x80\x93 customer facing

7. Provide friendly, excellent and professional service to all guests8. Cheerful and welcoming attitude