Job Description

Position: Guest Experience Manager
Industry: F&B

• Working Day: 6 days per week
• Location: (Bugis
• Salary: $2600 - $3200 + Allowances

Responsibilities:

• Report directly to the Restaurant Manager regarding day-to-day operations, providing comprehensive updates.
• Exemplify exceptional customer service standards by promptly and courteously attending to guests, ensuring their dining experience is not just satisfactory but delightful.
• Meticulously set up the restaurant for opening, ensuring that tables are meticulously arranged and prepared according to established standards.
• Maintain an impeccable level of cleanliness and organization in the front-of-house area, creating a welcoming atmosphere for guests.
• Extend a warm and genuine welcome to all arriving guests, setting a positive tone for their dining experience from the moment they enter.
• Foster friendly and inviting interactions with prospective guests, ensuring a welcoming atmosphere for all.
• Demonstrate an in-depth understanding of the menu, including daily specials, to offer informed recommendations and enhance the guest experience.
• Thoroughly acquaint oneself with menu items and pricing to adeptly promote food sales and upsell offerings.
• Proactively engage with guests to anticipate and fulfill their needs, ensuring prompt and exceptional service delivery.
• Conduct attentive quality checks throughout guests\' meals, promptly addressing any concerns to ensure satisfaction.
• Professionally handle customer inquiries and concerns with grace and diplomacy, striving to exceed expectations in issue resolution.
• Efficiently coordinate with the kitchen and other staff members to ensure seamless service flow and timely delivery of orders.
• Execute general housekeeping and equipment maintenance duties with precision and attention to detail, upholding the restaurant\'s standards of excellence.
• Vigilantly adhere to food hygiene and safety protocols, ensuring a clean and safe dining environment for guests and staff.
• Foster a collaborative team environment by actively supporting and assisting fellow team members to deliver consistently high-quality service.
• Demonstrate professionalism and discretion when addressing guest complaints or issues, promptly escalating matters to management while proactively seeking resolutions.

Job Requirement:

• At least 3 years of experience in guest relations or a related field.
• Basic knowledge of cocktails is advantageous.
• Willingness to work split shifts, weekends, and public holidays.
• Experience in hotel or fine dining concepts will be advantageous.

LIEW ONN KEE REG NO : R22108518
THE SUPREME HR ADVISORY EA NO:14C7279
#SCR-angel-liewAbout the recruiterEmployer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?How many years\' experience do you have as a Guest Relations Manager?Company profileThe Supreme HR Advisory4.6\xc2\xb7Human Resources & Recruitment51-100 employeesHere at The Supreme HR Advisory, we pride ourselves on being a vibrant recruitment firm with strong Southeast Asia standing. We believe in customizing our services to your unique needs. We are dedicated, enthusiastic and we take innovative approaches in customizing our services. Our depth of experience enables us to understand each industry\'s challenges and provide expert advice on hiring requirements. Our goal is to leverage on our local knowledge and global expertise to deliver high-quality candidates specifically matched to the requirements of each of our client.Here at The Supreme HR Advisory, we pride ourselves on being a vibrant recruitment firm with strong Southeast Asia standing. We believe in customizing our services to your unique needs. We are dedicated, enthusiastic and we take innovative approaches in customizing our services. Our depth of experience enables us to understand each industry\'s challenges and provide expert advice on hiring requirements. Our goal is to leverage on our local knowledge and global expertise to deliver high-quality candidates specifically matched to the requirements of each of our client.Company informationRegistration No.201426535WEA No.14C7279

The Supreme HR Advisory