Job Description

Job Number 23066863
Job Category Rooms & Guest Services Operations
Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY

Work closely with the Club Manager to ensure daily operations in Club Lounge are run smoothly. Ensure all the areas in Club Lounge are covered by sufficient manpower at all times. Assist to oversee and train all Club Lounge associates to ensure consistency of service rendered to all guests\'.

JOB DUTIES AND RESPONSIBILITIES * Ensure all Standard Operating Procedures and Local Operating Procedures are adhered to and carried out.

• Welcome guest on arrival and assist them during their stay which includes enquiries (e.g. local attraction / dining reservation) and feedbacks.
• Log daily incidents (where applicable) in Empower GXP and be aware of any general liability issues.
• Process check-in and check-out accurately.
• Stay current with all hotel services and events.
• Monitor Club Lounge for seating availability, service, safety, and well-being of guests.
• Maintain cleanliness and condition of bar, furniture and food display counter.
• Ensure Breakfast and Cocktail period at the Club Lounge is being set up before schedule time.
• Perform opening and closing duties of Club Lounge.
• Requisition all necessary supplies, transporting supplies from storeroom to Club Lounge set-up area as required.
• Forecast additional meal requirements and communicate special requests to the kitchen.
• Complete cashier and closing reports.
• Know all hotel emergency procedures at all times.
• Cash Handling

• Process all payment types such as room charges, cash, cheques, purepayment, debit, or credit.
• Process all transaction postings (rebates, miscellaneous charges, paid-outs)
• Blind drop at end of the shifts.
• Provide cash change to guests.
• Obtain manual authorizations and follow all Accounting procedures when computer system is down.
• Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.

15. Execute tasks as instructed by Club Lounge Managers / Supervisors.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, any field.
• 1-2 years of relevant working experience in Hotel\'s Executive Lounge.
• Full-Time position(s) available.
• Rotating shift work basis.
• Able to start work within short notice period.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International\xe2\x80\x99s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International\'s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\xe2\x80\x99re happy, our guests will be happy. It\xe2\x80\x99s as simple as that. Our hotels offer a work experience unlike any other, where you\xe2\x80\x99ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That\xe2\x80\x99s The JW Treatment\xe2\x84\xa2.

Marriott