Guest Relations Executive City Hall
Singapore, Singapore
Job Description
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The Guest Relations Executive focuses on customer service and builds partnerships with other departments to ensure that guests\xe2\x80\x99 needs are attended to promptly. Provide assistance at the front desk and carries out training, colleague development and performance management.
Primary Responsibilities
- Assist guests with check in and checkout, and other cashiering duties
- Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
- Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
- Handle guests\xe2\x80\x99 mails, messages, and answering phone calls
- Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
- Meet, greet and provide rooming for VIP guests
- Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times
- Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
- Provide assistance of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters
- Ensure strict compliance of the Credit Card Privacy \xe2\x80\x93 PCI
- Ensure strict compliance to the Cash Float SOP
Requirements
- Minimum GEC \xe2\x80\x98A\xe2\x80\x99 level or equivalent, University degree preferred
- Minimum 3 years hotel front office experience
- Computer Knowledge, i.e. well versed with windows, internet explorer and word
- Basic supervisory skills, verbal and written skills, planning, decision making, training and development
- Detail-oriented, organized and very flexible with working extended hours
- Able to work under pressure and independently
Hey Rocket Pte. Ltd. (EA 21C0816) Zhen Cheng (R22107904) +65 8044 8840
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Job Detail
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Job IdJD1300583
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned