Job Description

Job Title Guest Relations Host Summary The Guest Relations Host is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they are able to thrive in a dynamic environment. They will also be the first point of contact for Client Suite management and Hospitality management and will play a large role in creating a first impression of the company via in-person and phone interactions with individuals, including prospective clients, employees, guests and vendors who walk through the door or call the location.About the Role:

• Ensures a smooth and seamless employee and guest experience by communicating warmly, clearly and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand
• Consistently offers professional, friendly and welcoming interactions
• Answers and screens all incoming internal calls to handle callers inquiries whenever appropriate and possible. Re-directs calls as needed and takes adequately detailed messages when required
• Greets, assists and/or directs visitors, vendors and the general public employing a professional, courteous, and respectful demeanor at all times
• Ensures positive guest/group experience, through personal interaction and attendance at functions or other interactions throughout the day. Must be flexible to accommodate irregular and/or extended hours.

About You:

• Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree
• With excellent verbal and written communication skills
• Must be able to work in a fast-paced, high-volume environment
• Proven computer experience is essential including proficiency in Outlook, Word and Excel
• Must have a positive attitude and is comfortable in providing customer service to a diverse population

Why join Cushman & Wakefield?As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.We have a vision of the future, where people simply belong.That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

Cushman & Wakefield