Guest Relations Manager F&b Concierge (monti)
SG, Singapore
Job Description
Job Responsibilities
Welcome and assist walk-in guests, ensuring a warm and positive first impression. Manage daily operations, including seating guests, attending to inquiries, and coordinating guest requests. Oversee reservations and seating arrangements efficiently using key reservation systems, and handle inquiries via phone, email, or chat. Provide information and support to guests, resolving complaints and special requests with professionalism and tact. Build strong relationships with guests, ensuring a memorable experience with every interaction. Collaborate closely with culinary and service teams to ensure smooth operations and seamless service delivery. Communicate clearly and promptly, ensuring all guest interactions are professional and concise. Assist with ad hoc duties, including supporting F&B service operations when needed.
Job Requirements
3-5 years of relevant experience in call center/guest relations/hospitality industry. Proficient in Microsoft Office, especially Excel and PowerPoint. Customer service oriented, results-driven, and a strong team player. Excellent communication and interpersonal skills. Able to thrive in a fast-paced environment. * Able to work weekends and public holidays as per shift schedule.
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Job Detail
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Job IdJD1625667
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSG, Singapore
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EducationNot mentioned