Guest Relations Officer
Job Description
Job Number 24003634
Job Category Rooms & Guest Services Operations
Location W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Are you an outgoing person who loves to meet and interact with people? Do you believe that all guests should feel welcomed from the moment they step into the hotel to the moment they leave? Then you are that special someone that we have been looking for all this time.
Reporting to the Welcome Manager, you will be responsible for providing a welcoming, efficient, personable and authentic experience for each guest. Additionally, the incumbent will need to maximise guest interaction while minimizing time spent \xe2\x80\x98away\xe2\x80\x99 from the guests, create WOWs for our guests by attending to their needs and performing our Whatever/Whenever service promise during all guest interactions.
We are ideally looking for someone
- With at least a Certificate in hotel management or its related discipline.
- Demonstrates skills, knowledge and experience in customer-service oriented environment.
- Demonstrates strong oral and written communication skills with ability to influence and persuade across all levels of the organisation.
- Proficient in Microsoft Office software and Internet.
We offer a unique working environment within our innovative W brand and our dedicated team! And great opportunities for career development! Interested? Let us know now!
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels\xe2\x80\x99 mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We\xe2\x80\x99re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests\xe2\x80\x99 passions to life. If you are original, innovative, and always looking towards the future of what\xe2\x80\x99s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Job Detail
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Job IdJD1401161
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned