Job Description

The Pan Pacific Orchard presents the pinnacle of design by award-winning WOHA, located in Singapore\'s prime district Orchard Road.

The 23-floor destination hotel redefines the city\'s landscape with four themed open-air terraces of distinctive design concepts - Forest, Beach, Garden and Cloud.

Nestled amidst the Forest Terrace is new signature restaurant Mosella, which will introduce a sharing concept of Mediterranean cuisine with a refreshing Peruvian twist. The Beach Terrace will bring a resort-like experience to the heart of the city, and above, the Garden Terrace will be home to Florette, the Champagne & Oysters specialty bar. At the highest levels of the Cloud Terrace, level 18 will house Orchard\'s highest pillarless ballroom, Claymore Ballroom.

Operated by Pan Pacific Hotels Group, a member of UOL Group Limited, Pan Pacific Orchard elevates the guest experience with the Pan Pacific signature of sincere and graceful luxury.

The Role

The Guest Service Ambassador - Gym & Pool responds to guests enquiries first hand, and ensures that all their needs are well taken care of while they are at the Pool and/or Gym. Welcomes and greets all guests in a friendly and cheerful manner and creates a professional image when engaging with guests.

Our Expectations:

• Assists guests on the usage of pool/gym towels and ensures that there are sufficient gym towels to be given out.
• Ensures pool towels are nicely and neatly folded and displayed out
• Ensures guests use facilities in a safe manner.
• Deals with customers\' requests and complaints and provides vital information to Team Leader for the purpose of improving guests\' satisfaction.
• Ensures all cabanas are well maintained - clean, well maintained, cushions neatly arranged.
• Ensures pool deck is free from debris, food & drinks particles
• Directs in-room-dining (IRD) associates to guests who had ordered food and drinks.
• Helps to clear all food and beverage items for IRD to discard.
• Ensures that the water and paper cones in the dispenser are refilled.
• Assists guests on the usage of the gym equipment.
• Assists to rack the weights back.

Talent Profile

We are looking for a self-motivated Guest Service Ambassador with excellent interpersonal and communication skills. You should have the ability to adapt to ever changing requirements and needs of our guests. If you have related work experience in the service industry, write in to have a chat with us!

Pan Pacific Hotels Group