Job Description

Join the dynamic and service-oriented team at Pan Pacific Serviced Suites as a Guest Service Ambassador. This full-time role is based in the Central Region and plays a crucial part in delivering exceptional hospitality experiences to our valued guests.The Role

• Provide outstanding customer service and ensure a warm and welcoming environment for all guests
• Oversee the day-to-day operations of the front office and guest services team
• Assist with check-in and check-out procedures, responding to guest enquiries and resolving any issues
• Coordinate the allocation of guest suites and manage housekeeping schedules
• Monitor inventory and order supplies as needed to maintain high standards
• Train and develop team members to uphold the company's service excellence
• Liaise with other departments to ensure seamless guest experiences
• Contribute to the continuous improvement of guest services and operations

• Minimum 2 years' experience in a front office or guest services role within the hospitality industry
• Strong communication and interpersonal skills with the ability to interact effectively with guests and colleagues
• Excellent problem-solving and decision-making abilities to handle guest requests and concerns
• Proficient in using hotel management and reservation systems
• Commitment to providing exceptional customer service and maintaining high standards
• Flexible and adaptable to work in a fast-paced environment
• Ability to lead and motivate a team

Pan Pacific Hotels Group